Connect FAQs

These are UBC-specific Frequently Asked Questions (FAQ) about Connect. The questions are organized into five categories.

Jump to a section: Initial Setup | Availability and Access | Content | Communication | Grades


Initial Setup

To prepare your new course by copying the content of an existing course, there are a few options in the copying process:

Option 1 - Copying Course Materials from Source course to Destination course

Step 1:

  • Make note of the Destination Course ID which can be found by going to the new empty course shell where your materials will be copied into.
  • Select Control Panel > Customizations > Properties > Course ID (save this ID information for Step 2 below).

Step 2:

  • In the course that has the content that will be copied from:
  1. Select the Control Panel, Packages and Utilities, go to Course Copy
  2. Select Copy Type: Copy course materials into an existing course
  3. Enter the Destination Course ID
  4. Under Copy Options, unless you know the specific content and tools to copy, it is best to Select All
  5. Ensure that Include enrollment in the copy is NOT selected
  6. Select Submit

Option 2 - Exporting a course package/Import package to New Course Shell

Step 1:

  • To create an Export package, go to the course that has the content that will be copied from:
  1. Select the Control Panel > Package and Utilities > Export/Archive Course
  2. Select Export package
  3. Review and ensure the File attachments defaults are set at:
    Course file default directory - Copy links and includes copies of the files in the course default directory
    Files outside of the course directory defaults: - Copy only links to files stored outside of the course default directory
  4. Under Select Course Materials: - Choose Select All (*unless you specifically know what tools/content) to export
  5. Submit
  • You will receive an email notification once the package process has completed. Download the package to your computer (make note where you saved the package)

Step 2:

  • Once the export package process has completed, go to the empty course shell:
  1. On the Control Panel > Package and Utilities > Import Package/View Logs
  2. Select Import Package, choose Select a Package (browse computer) and find the package
  3. Leave Institutional Hierachy node at the default
  4. Select course materials and choose Select All
  5. Submit
  • You will receive a confirmation once the import process has completed. Review the materials to ensure the content has been copied.

If you need further assistance, please contact your Instructional Support Unit. or the LT Hub.

Some faculties or departments have course templates for use inside Connect. Please contact your instructional support unit to get started with templates. You can find their contact information by clicking on the following link. http://lthub.ubc.ca/support/instructional-units/

If you're running your course in Connect, you can crosslist your courses together so that students across all relevant sections will be collected together and have access to the same materials. Get in touch with your instructional support unit to do this, and have your course codes and section numbers ready to provide to the support staff. They'll create a crosslisted course for you and grant you access.

On the Control Panel, under Customization, select Tool Availability. Select or clear the check boxes of the tools you want to use in your course and which users will have access to these tools. Tools with a grayed check box in a column have been turned off by the system administrator. Tools with a dash ( - ) in a column do not have availability settings in the system that can be changed.

Course Groups allow instructors to create groups of students within a course. To create groups, do the following:

  1. Go to the Control Panel and select Users and Groups
  2. Select Groups
  3. Click on the Create button near the top left corner of the page (if this option does not appear, ensure that Edit Mode is ON at the top right corner of your course)
  4. Under Single Group, select Self-Enroll or Manual Enroll.
  5. Type a name for the group and provide a description (optional)
  6. If you have selected the self-enroll option, indicate whether the group should now be visible to students, or if you only want to make the sign-up sheet for the group available
  7. Indicate which tools should be available to students in the group (or deselect all of them!)
  8. If you chose the Self-Enroll option, provide a name for the sign-up sheet
  9. Optionally, indicate the maximum number of students and allow students to see the names of people who have signed up for the group by selecting the Show Members checkbox
  10. Click Submit

When you first open your new course shell, it may contain no content. You will either need to add/create the content or copy the content from an existing course.

To create content, please refer to the instructions on How Do I Add Content to a Course? in the CONTENT section below.

To copy the content from an existing course, please refer to the instructions on How Do I Copy an Existing Course? in the INITIAL SETUP section above.


Availability & Access

Courses that are marked unavailable are not visible or accessible to students. These courses can still be accessed by faculty, TAs, or anyone who has an administrative-access role. This feature allows the instructor to build the course site before making it available to students. To make your Connect course site available to students:

  1. Log in to Connect at http://connect.ubc.ca
  2. In the menu on the left side of the page scroll down to find the Control Panel.
  3. Click Customization, then Properties.
  4. Scroll down to 3. Set Availability.
  5. Select Yes. Scroll to the bottom and click Submit.

After you deploy a test or survey in a course area, you set its Availability. To set a test's availability, do the following:

  1. Select a Content Area (i.e. Assignments, Course Content , Quizzes area, etc).
  2. Click the Assessment button.
  3. Select Test.
  4. Select the test you created.
  5. Click Submit.
  6. Click Yes in Make the Link Available.
  7. Select additional availability setting if necessary.
  8. Click Submit.

You can release content based on rules set up using Adaptive Release.

  • There are two types of rules for Adaptive Release:
  1. Basic Adaptive Release is based on a single rule with multiple criteria to a single content item.
  2. Advanced Adaptive Release can have multiple rules with multiple criteria to a single content item.

To manage these settings, refer to: Releasing content via Adaptive Release


If you are having problems with your course roster in Connect, appropriate support contacts are found on the LT Hub website.


Student enrollments in a course should be based on the student's add/drop status within the Student Information Service Centre (SISC). If a student should no longer be registered in a course, the student should go into the SISC and drop themselves from the course.


  1. Appropriate Teaching Assistant duties should first be assigned by your department/faculty administrator. The Teaching Assistant or Grader must also associate their employee number to their CWL account if they have not already done so. Once both of these requirements are fulfilled, appropriate access will automatically be granted to Connect within 12 hours.
  2. For access for individuals to non-credit courses or other exceptions, please contact your Instructional Support unit.
  3. To report a problem with access not working or being provisioned as expected, please contact your Instructional Support unit.

Content

You can add various file types and HTML content to Connect and share this content with students in a container called a Content Area.

  • You can either upload content directly into the a content area or link to content from your Course Files].
  • To upload content directly to any content area click on Build Content and select File
  • You can then choose to Browse the Content Collection and link to one of your course files
  • OR you can select Browse My Computer and select and upload a file from your computer.
  • After selecting a file name it and set the required file options and click Submit.
  • You can upload most file types into Connect (.doc, .docx, .pdf, .html, .jpeg, .gif, .png, .ppt, .pps, .rtf, .xls etc)

Library Online Course Reserves (LOCR) allows you to create a single list with all your course materials. You can:

  • Easily add articles, books, web links and media resources
  • Request the Library to create PDFs of book chapters or upload your own
  • Get a hyperlink for your course materials that is accessible (only) to students enrolled in your course
  • Reactivate readings in future terms quickly
  • Let the library staff worry about copyright!

In Connect:

  1. On the course menu bar, click the + sign, click Tool Link
  2. Click the Type: drop-down menu and select Library Course Reserves (the list is in alpha order)
  3. In the Name: field type Course Readings, and then click Available to Users
  4. Click Submit

If your course is a registered course, you will be able to add new reserve items. Please see more instructions at this link

If your LOCR displays a Not Registered message after 24 hours, please contact your Subject Liaison Librarian

  1. When creating a course item in a content editor, click the Mashups button then click on 'Kaltura Media'
  2. Choose a media file that already exists in My Media by clicking select for a video OR Choose "Add New" to choose between "Media Upload", "Webcam Recording", or "CaptureSpace" on the top right corner
If you clicked on:
  1. "Media Upload" then choose a file to upload from your computer
  2. "Webcam Recording" then click allow on the Flash Player Settings, Click anywhere to start and stop your video recording, click save, then fill out the required fields, then click save again
  3. "CaptureSpace" more information when this option becomes available.

To create an assignment, in the content area of your choice, click on Assessments, then Assignments in the drop down menu. You will need to set up the assignment with the following information:

  1. A name for your assignment
  2. Due date (optional)
  3. Maximum points possible
  4. Submission details (individual or groups and number of attempts)
  5. Make the assignment available
  6. Set the availability dates (optional)
  7. Click the Submit button when ready

You can download assignments that students submitted as a file, such as a Word Document or PDF, in the Grade Center.

  1. Under Course Management on the left menu, click on the Grade Center link
  2. Click Full Grade Center or Assignments
  3. In the Grade Center, scroll to find the assignment column you will be grading
  4. Click on the chevron button beside the assignment name
  5. In the pop-up menu, click Assignment File Download
  6. You will be given the option to download individual student files or select all files at the top
  7. Click the Submit button to download

There is no built-in functionality in Connect that allows us to retrieve anything that has been deleted. If what you have deleted is a tool or a piece of content that can be restored by recreating it or uploading it to the course again, you'll need to do this manually.

If you've deleted any student data that you will need back, please report it immediately to your instructional support unit. UBC IT takes regular backups of Connect, however, we only keep the data for about a month's time, so if it's reported any later we may not be able to recover your data.

Once you report a deletion, it can take around a week for us to recover the deleted content. In most cases, the content cannot be directly replaced in the course, but it will be uploaded to Connect into a dummy course area for you to review.

There are two ways to preview a course in Connect. The first is turning off Edit Mode and the second is entering Student Preview.

For a quick way to preview a course, turn off Edit Mode. The Edit Mode setting is on the top right corner of your course. Turn off Edit Mode by clicking on the ON button. When Edit Mode is off, the OFF button should appear.

The Student Preview mode allows you to experience your course as a student. To enter Student Preview, click on the Enter Student Preview button, which is beside the Edit Mode button, on the top right corner of your course. A preview user account will be created and you can submit assignments, attempt assessments and even view My Grades.

Please note that you will not be able to preview any content or tools in your course using Student Preview if the course has not started. You will need to exit Student Preview to edit your course or to grade students. Click the Exit Preview button at the top bar to exit Student Preview. You will then be given the option to save or delete the preview user account data.


Communication

  • The course email tool is a "send-only" tool. You can send messages from your course to other users' external email accounts.

Sending Emails in your Connect course:

  1. Go to Control Panel and select Course Tools > Send Email
  2. Select the recipients on the Select Users or Groups page
  3. Enter the Subject and Message.
  4. There is an option at the bottom of the editor to select "A copy of this email will be sent to the sender". - Select it if you want copy.
  5. Attach a file.
  6. Submit.

Ensure you have an email address associated with your Connect profile.

  1. Go to the Global Navigation (found at the top left header where your name is located) > Settings > Personal Information > Edit Personal Information.
  2. If you find that your email address is missing, please contact your Instructional Support Unit or the LT-Hub as the email field is locked down.
  1. Go to the Control Panel and select Course Tools > Announcements. Select Create Announcement on the action bar.
  2. Enter a Subject. (This is the title of the announcement on the Announcements page). Enter the content of your message.
  3. In the Web Announcements Options section, there are options to "restrict by date" or "not".
  • If you choose Not Date Restricted, the announcement is visible until you remove it.
  • If you choose Date Restricted, select the Display After and Display Until check boxes to enable the date and time selections. Enter the date and time restriction settings.
  • Select the Email Announcement option to send students an email containing the announcement. The email is sent to all students in the course.

There are two ways to add a discussion forum in connect:

Through the course menu:

  1. Highlight the “+” on the table of contents and click on “Add Tool Link”
  2. Type a name ie (Discussion Board) and choose the Type = Discussion
  3. Click on Submit
  4. Go into the newly Discussion board link and click on “Create Forum” to create a new discussion forum.

Through a content area:

  1. Navigate to the content area (for example, Course Documents or Content)
  2. From the Tools menu, select Discussion Board
  3. You can choose to create a link to the Discussion Board page where all forums will appear, select a specific discussion board forum that has already been created, or create a new Discussion Board forum.
  1. Select a Discussion Board forum you wish to add to
  2. Click on the title of the forum you want to add a thread to
  3. Click the Create Thread button
  4. Enter the title of the message in the subject field.
  5. Enter conversation text in the message field.
  6. Click the Submit button to post your contribution to the forum

Grades

There are several ways that you can organize your grade centre in Connect

1. Column Organization
  • You can organize, hide and show columns in your course to organize the grade centre.
  • Organize columns by clicking on Manage and scroll down to Column Organization
  • From this view you can move columns to Not in the Grading Centre to Shown in All Grade Centre Views to make them not visible. You can also change column order.
2. Row Visibility
  • Organize Rows by clicking on Manage and scroll down to Row Visibility
  • From this view you can hide and show rows
3. Smart Views
  • A Smart View is a focused look at the Grade Center. It shows only the data that matches a set of criteria. Smart Views are useful to quickly find data when the Grade Center includes a great number of students and columns. Blackboard documentation creating Smart Views

Grade Columns represent any student effort that is measured. Columns for gradable items are added to the Grade Center automatically. Work that is not automatically graded can be measured in the Grade Centre by creating a Grade Column. To add a column:

  1. From the Grade Centre click Create Column
  2. Fill out the column information including the Column Tile and Grade Centre Name
  3. Set a Grade Category to manage the column more easily, select % or Grade Display
  4. Add Points Possible to the column and
  5. Indicate whether to Include this Column in Grade Center Calculations, Show this Column to Students, Show Statistics
  6. Click Submit
  1. To upload Grades to Connect begin by navigating to the Grade Centre and clicking Work Offline
  2. When uploading grades, first download the Grade Centre, and then edit the file with the data to be uploaded. This will help ensure that the data in the upload file is formatted correctly.
  3. To download the Grade Centre click Download select Full Grade Centre or select columns, select CSV to open directly in Excel.
  4. Click the Download button to download the file to your computer.
  5. Add your grades to the spreadsheet in Excel or another spreadsheet program.
  6. Once you have done this go back to Work Offline and click Upload review the Columns that are uploaded and click Submit.

Exporting Grades from Connect

  1. Go to Control Panel -> Grade Center -> Full Grade Center of your course
  2. Hover over the Work Offline button near the top-right, then choose "Download."
  3. Reformat the excel file, so that the first row of the excel file has the exact following column headers: Session, Campus, Student Number, Subject, Course, Section, Percent Grade and Standing.
  4. The column needs to be bolded, but the column can be in different orders.
  5. Use plain number or text only. Do not include formulas or images.

Notes:

  1. If your Session starts with 0** (For example: 001), Excel will remove the 0. In this case, change the column format to number to a text column. To do this, right click on the section column> Select Format Cells> Under Category, Select Text>Press Ok.
  2. Make sure the file extension of your excel file is .xls format(Excel 97-2003 Workbook extension format ).
  3. Double check that the grades are correct.
  4. Double check that the order of the student listed in the Excel sheet is in the same order as they appear the Faculty Service Centre

Uploading to the Faculty Service Centre

  1. Access to Faculty Service Center
  2. From the top menu, click on Upload Grades
  3. At the upload grade window, choose Browse.
  4. Find your excel file and click ok. Then select Upload Files.
  5. After you have read the messages, click Continue with upload button.

In order to show grades to students in your class, you'll need to do two things:

1. Add a "My Grades" link to your course menu.

  • In your course, turn Edit Mode on (toggling on the button in the top right)
  • Hover over the + icon in the top left above your course navigation menu, and click "Tool link"
  • Select the "My Grades" tool in the Type menu, give the link a name, be sure "Available to Users" is checked, and click Submit.

2. Ensure the correct grade center columns are not hidden from students.

  • Navigate to the Grade Center in the course navigation menu.
  • Click the down arrow next to any column title, and click "Hide from Students (on/off)".
  • If there is a circle with a red line through it in the header of the column, students won't be able to see it. If there is not, it will show up for them in the My Grades view.

You can check in Student View to see what a student will see and make sure you are showing the appropriate columns.