Support

Want help with using a tool or to learn more? See which groups to contact with technical questions and resources to use for training and professional development.

Technical Support

Learning Technology Support Hub

The Learning Technology Hub is composed of technical support staff from CTLT and UBC IT and provides centralized, immediate support for all faculty and staff over email, phone, or in person.

Get LT Hub support »


Instructional Support Units

Instructional support units are the technical support staff located at the faculty level who have in-depth knowledge of what tools are used in your faculty and the most effective ways to apply those tools in a course.

Get instructional support »


Educational Media Support

Educational media support—including equipment, training, and troubleshooting—is available through UBC Studios and free to use for any faculty member’s for-credit courses.

Get media support »


Specialized Help Sessions

Specialized help sessions are in-person opportunities to learn more about particular learning technologies—such as edX, UBC Blogs, and UBC Wiki—from the experts who know them best.

Get specialized support »


Learning Technology Rovers

Learning Technology Rovers (LTRs) are specially-trained co-op students in Arts, Applied Science, Education, Sauder School of Business, and Science who assist faculty and staff over email/phone or directly at your desk.

Get LTR support »

 

Learning Opportunities

Professional Development

UBC offers free workshops, speaker sessions, and resources for instructors interested in enhancing their teaching practices and learning technology skills.

See opportunities »


Copyright & Privacy

Following rules and regulations on copyright and student privacy are two important considerations in using learning technologies. Find out the key points you need to know here.

See overview »