Student Support

Changes to UBC’s student system underway

UBC has started the transition from the Student Service Centre (SSC) system to a new platform called Workday. Please check your email for setup instructions. For upcoming Summer Session classes, you will continue to use the SSC to register and pay tuition. For courses starting in September 2024 and beyond, you will need to use Workday to register.

Are you a student wanting to find out more about learning technologies or how to prepare for online learning? Check out the student resources that the LT Hub has to support you.

Explore Technical Resources

Technology Requirements for Students

Each online course space at UBC may look different, even within the same faculty, school, or department. These differences exist because your instructors are using the best tools for teaching in their specific classes. No matter how online course spaces are presented, these technical requirements for students should help you get up and running.

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Student Tool Guides

Many learning technologies are available at UBC to support online learning. Read our UBC student tool guides to find instructions and tips for using the most common technologies in your courses.

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UBC IT Status Page

Sometimes the technology you need for a course may not be working right. If you suspect this is happening, check the UBC IT Enterprise Services Status Page. The page can tell you if services like Canvas or UBC wireless are down.

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Academic Accommodations & Accessibility

UBC is committed to creating an accessible learning environment in which all students can meet the essential requirements of their courses, including when learning online. Academic accommodations are available if you have a disability or ongoing medical condition which impacts your access to or engagement with activities. We also offer general tips for accessing course content.

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Helpful Contacts

Find further help with learning technologies and online learning for students from the UBC IT Service Centre (ITSC) and Chapman Learning Commons (CLC). Both the ITSC and CLC offer options for getting one-on-one assistance—please don’t hesitate to reach out!

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