Support

Looking for help with using a tool or increasing your skills? See who to contact with technical questions and where to get training and development.

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 LT Hub Support

Faculty and staff can contact the Learning Technology Hub for central support with learning technology at UBC. We welcome your questions during our office hours Monday through Friday (excluding statutory holidays).

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 Instructional Support Units

Instructional Support Units offer learning technology help at the faculty level. Staff in these units have in-depth knowledge of what tools are used in your faculty and how to effectively apply those tools in a course. If your faculty has an Instructional Support Unit, they should be your first point of contact when you have issues with learning technology.

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 Educational Media Support

Educational media support—including access to professional equipment, training, and troubleshooting—is available through UBC Studios and free to use for any credit course.

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 Learning Analytics Support

The Society for Learning Analytics Research defines learning analytics as “the measurement, collection, analysis, and reporting of data about learners and their contexts, with the goal of understanding and optimizing learning and the environments in which learning occurs”. At UBC, learning analytics is aimed at supporting teaching, learning, and the student experience.

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 Copyright Support

Use of any UBC learning technology must comply with Canadian copyright laws. You can get faculty-specific help with compliance using the support points here.

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Explore Training & Development

 Privacy Compliance Guidelines

Following the rules and regulations around student privacy is an important consideration in using learning technologies at UBC. Find out the key points you need to know to choose tools and use them in a way that complies with privacy requirements, including BC’s Freedom of Information and Protection of Privacy Act (FIPPA).

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 Pedagogical Development

UBC provides interactive pedagogical development opportunities, many designed for learning more about integrating technology into your teaching practice. These opportunities include hands-on workshops and speaker sessions.

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 Technology Training Sessions

Attend UBC technology workshops to learn more about particular tools, or drop in for one-on-one help with any teaching or technology challenge. This page lists the upcoming workshops and drop-in times—we look forward to welcoming you at any or all of them.

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Tips for Teaching with Technology

In addition to the tips you can find in the UBC tool guides on this website, UBC also offers resources, self-paced courses, and websites to help you teach with technology and support your students in their learning. Key areas for further exploration are listed on this page.

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