Support

Want help with using a tool or to learn more? See which groups to contact with technical questions and resources to use for training and professional development.

Technical Support

Learning Technology Hub Support

We welcome your learning technology questions during our office hours Monday through Friday (excluding statutory holidays). No matter how you reach us—phone, email, drop-in—someone will be happy to assist you.

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Instructional Support Units

Instructional support units are the technical support staff located at the faculty level who have in-depth knowledge of what tools are used in your faculty and the most effective ways to apply those tools in a course.

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Educational Media Support

Educational media support—including equipment, training, and troubleshooting—is available through UBC Studios and free to use for any faculty member’s for-credit courses.

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Learning Analytics Support

The Society for Learning Analytics Research defines learning analytics as “the measurement, collection, analysis, and reporting of data about learners and their contexts, with the goal of understanding and optimizing learning and the environments in which learning occurs”. At UBC, learning analytics is aimed at supporting teaching, learning, and the student experience.

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Technology Training Sessions

You can attend technology workshops to learn more about particular tools or drop in for one-on-one help around any teaching or technology challenge.

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Other Learning Opportunities

Pedagogical Development

UBC provides pedagogical development opportunities designed for learning more about integrating technology into your teaching practice, including hands-on workshops, speaker sessions, and online resources.

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Privacy Requirements

Following the rules and regulations around student privacy is an important consideration in using learning technologies at UBC. Find out the key points you need to know here.

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Copyright Contacts

Use of any UBC learning technology must comply with Canadian copyright laws and the student privacy regulations set out in BC’s Freedom of Information and Protection of Privacy Act (FIPPA). You can get faculty-specific help with compliance using the support points here.

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Remote Teaching Resources

In addition to the instructor tool guides and student tool guides you can find on this website, UBC also offers other valuable resources for helping you with remote teaching in the UBC context.

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