Support

Looking for help with using a tool or increasing your skills? See who to contact with technical questions and where to get training and development.

The Learning Technology Hub is a central unit that supports the UBC community in using learning technology. We welcome your pedagogical and technical questions, and we will respond as soon as we can during our regular support hours.

Instructional Support Units offer learning technology help at the faculty level. Staff in these units have in-depth knowledge of what tools are used in your faculty and how to effectively apply those tools in a course. If your faculty has an Instructional Support Unit, they should be your first point of contact when you have issues with learning technology.

Educational media support—including access to professional equipment, training, and troubleshooting—is available through UBC Studios and free to use for any credit course.

The Society for Learning Analytics Research defines learning analytics as “the measurement, collection, analysis, and reporting of data about learners and their contexts, with the goal of understanding and optimizing learning and the environments in which learning occurs”. At UBC, learning analytics is aimed at supporting teaching, learning, and the student experience.

Use of any UBC learning technology must comply with Canadian copyright laws. You can get help with compliance using the support points here.

Following the rules and regulations around student privacy is an important consideration in using learning technologies at UBC. Find out the key points you need to know to choose tools and use them in a way that complies with privacy requirements, including BC’s Freedom of Information and Protection of Privacy Act (FIPPA).

The LT Hub offers training and professional development opportunities for teaching with technology. These opportunities allow you to learn more about pedagogical practices, get familiar with available technologies, and explore effective ways of integrating technology into your teaching.

In addition to the tips you can find in the UBC tool guides on this website, UBC also offers resources and websites to help you teach with technology and support your students in their learning. Key areas for further exploration are listed on this page.