iClicker Cloud Instructor Guide

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iClicker Cloud is an online student response system that allows you to collect and grade responses to in-class questions, which students answer individually using their own computer or mobile device. You receive the responses instantly, and you can use these results to inform your teaching and/or share them with the class. Through the Canvas integration, iClicker Cloud poll and quiz results can automatically count toward student grades.

There is no cost for you or your students to use iClicker Cloud. Unlike the previous iClicker Classic, students do not need to purchase any special device to participate and can instead respond in their web browser.

Cost Yes Free.
Bandwidth Yes Low demand on internet connections.
Canvas Integration Yes Works in coordination with Canvas.
Privacy Yes Verified by UBC’s Privacy Impact Assessment process.
Similar UBC-Supported Tools N iClicker Cloud is the only centrally-supported student response system. However, for informal and ungraded polling, you can use the built-in polling feature in Zoom.

What can I use it for?

You can use iClicker Cloud for a variety of in-class activities, whether your class is online, in-person, or mixed:

  • Checking student knowledge and opinions in real time through polls and quizzes, conducted anonymously or for marks
  • Finding gaps in a class’s understanding of course material
  • Supporting peer instruction, wherein students answer a question, discuss in small groups, and answer again
  • Tracking lecture attendance
  • Giving students access to in-class polls and quizzes to use outside of class for studying

A note about iClicker Cloud

iClicker Cloud’s location requirement functionality should not be used when taking attendance. This feature shares a student’s location each time attendance is taken, and UBC’s privacy assessment of iClicker Cloud does not cover such use. By default, the location requirement functionality found under “Mobile Device Settings” in iClicker Cloud is disabled; please keep it disabled to protect student privacy and comply with approved use of iClicker Cloud at UBC.

What do I need to use iClicker Cloud?

The iClicker Cloud application

Although you can use the iClicker Cloud web interface for some features, you will have to install the iClicker Cloud application on your computer to collect the student responses during your lectures.

A way to display your questions during class

Typically, instructors use slides in a presentation to display the questions. But you can use anything you like, as iClicker Cloud does not require the questions to be in any particular application.


  • Students do not need to download an application to respond to questions in iClicker Cloud. They can do this directly in the iClicker Cloud web interface.
  • Students also do not need a physical iClicker remote to respond to questions, as they did with the previous iClicker Classic. They can use a computer or mobile device instead.

How do I use iClicker Cloud?

You will need to download the application, set up an instructor account, create an iClicker Cloud course, and optionally associate that course with a Canvas course to get started. Then you can run sessions in your iClicker Cloud course to collect and grade student responses to questions (presented as polls or quizzes) and track attendance.

Click any bar below for instructions and tips on using iClicker Cloud.

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Install iClicker Cloud and create an account

  1. Go to the iClicker Cloud download page and select Windows or Mac to download the application. For Windows users, we recommend downloading the version for computer administrators, if possible.
  2. Open the iClicker Cloud installer that you downloaded.
  3. Open the iClicker Cloud application, and click Create Account on the login screen.
  4. Type "UBC" as your primary institution, and choose University of British Columbia from the drop-down menu.
  5. Enter the rest of your information.
    • You can skip the "Instructor Remote ID" field, as UBC no longer supports physical iClicker remotes.
  6. You will need to agree to the privacy policy and use of personal information, then click Create.
  7. You now have an account and are ready to create a course.


Create a course in iClicker Cloud

Courses in iClicker Cloud are required for collecting student responses. However, note that courses are not where you will create your questions.

  1. Open the iClicker Cloud application and sign in, if you haven't already.
  2. Click + New Course to add your course.
  3. Select which activities you will be using in your course.
  4. Your institution will be filled in based on what you entered when you created your account. Please ensure this field still says "University of British Columbia".
  5. Enter the rest of your information.
    • Fill in as much detail as you can, as it may help guide students if they are searching for your course in the UBC listings.
  6. Click Create.
  7. Your new course will appear in your list of courses.
  8. We recommend checking the scoring defaults for polls and quizzes in your course at this stage, to ensure that questions will be scored as desired.
    • A poll is answered one question at a time, whereas a quiz is a collection of multiple-choice questions requiring students to submit all answers at once. Polls are more commonly used in lectures; there is more variety in question types and more options for scoring.


  • If you teach multiple sections, you should create a separate iClicker Cloud course for each section and clearly label it for students to find.
  • Once your course passes its end date, it becomes archived. An archived course no longer appears in student searches and cannot be joined. However, students who have already added the course will continue to have access to the content, as long as they do not remove themselves from the course.
  • You can optionally share management of your course with others, if you have any teaching assistants (TAs) or co-instructors who need access.
  • TAs are currently unable to access iClicker Cloud through Canvas using the "iClicker Sync" link in the Course Navigation; however, they can launch the iClicker Cloud application directly to manage iClicker sessions and data.

Sync an iClicker Cloud course with a Canvas course

Setting up syncing between iClicker Cloud and Canvas requires linking the courses together and enabling the grade sync. Repeat this process for each course you want to sync.

  1. Once you have an iClicker Cloud course created, log in to your Canvas course, and click Settings in the Course Navigation.
  2. Click the Navigation tab.
  3. Find the "iClicker Sync" menu item, click the options menu (the 3 vertical dots), and choose Enable.
  4. Save your setting changes.
  5. Click iClicker Sync where it now appears in the Course Navigation. This action will launch the iClicker Cloud web interface. Log in to your iClicker Cloud account, if prompted.
    • Canvas may ask if you wish to authorize iClicker to access your account. Click Authorize.
  6. In the iClicker Cloud web interface, click Link Course, select the iClicker course name, and click Next.
  7. Select the section and click Save and Link Courses. The course is now linked, but you still need to enable grade syncing.
  8. At the top right of the page, click Launch iClicker Cloud.
  9. Click the course name you want to sync, and select Settings from the sidebar navigation.
  10. Click the Integrations tab and move the Grade Sync Integration toggle to "On".
  11. Choose Canvas from the drop-down menu, select Enhanced Grade Sync from the syncing options, and click Next.
  12. Click Verify Your Integration Setup. This verification should confirm your Canvas course information. If it does not, you may want to contact us at the LT Hub for help.
  13. Select how you would like your iClicker Cloud scores to sync with the Canvas Gradebook:
    • Sync Total Score - Combine poll and quiz sessions into a single, aggregate score for each student. The score will be added as an "iClicker Grade" assignment in the Canvas Gradebook.
    • Sync Individual Session Scores - Sync poll and quiz sessions as separate assignment scores for each student in the Canvas Gradebook.
  14. Click Save at the top right of the page to complete the setup.


  • Students will need to click the "iClicker Sync" navigation item in your Canvas course at least once, to properly connect their Canvas account with their iClicker Cloud account and sync their grades.
  • iClicker Cloud grades will not automatically sync with Canvas; you will need to do this manually, either after each session or altogether at the end of the term. To sync your grades, follow the steps for grading questions and viewing results from a lecture.
  • You do not have to sync iClicker Cloud and Canvas, if you want to collect grades outside of Canvas. iClicker Cloud has a built-in gradebook you can use.
  • Common causes of and resolutions for syncing errors include the following:
    • A student in your iClicker Cloud course has dropped the course and is no longer in your Canvas course. In this case, you can remove students from your iClicker Cloud course.
    • A student's iClicker Cloud account and Canvas account did not sync up correctly. In this case, students can try linking their accounts again by clicking "iClicker Sync" in your Canvas course.
    • A student has used multiple iClicker Cloud accounts in your course. In this case, you can manually merge multiple iClicker Cloud accounts for the student.
  • Feel free to contact us at the LT Hub for help resolving any syncing issues.

Prepare to use iClicker Cloud in a lecture

Design questions for your lecture

Well-designed questions are key to the successful use of iClicker Cloud. Whether your objective is to collect student feedback or to quiz students about terminology, your questions should be unambiguous and serve a clear purpose related to a lesson or topic in the course. Well-designed questions should feel like an intrinsic part of the class session, enriching the learning experience for students, rather than feel like a point of distraction.

You can use iClicker Cloud questions to facilitate simple and more complex learning goals, such as the application of a concept in a different context. Try not to make your questions too easy, so that students can learn more from them and have realistic expectations for future assessments. If you need inspiration for your questions, you can try referring to the textbook for your course, browsing through repositories online, or taking note of questions that students frequently ask.

In using iClicker Cloud, consider also the frequency, timing, and follow-up for your questions. The frequency of questions ideally matches their complexity (i.e., higher frequency for lower complexity and vice versa). Allocate enough time for students in answering to accommodate potential technical issues that might lengthen their response time, and include time to discuss answers after each question.

Create lecture materials for iClicker Cloud

iClicker Cloud is designed to capture student responses, but not to build your questions for students. This design means you need a separate way to show questions during your lecture.

Typically, instructors use slides to display the questions. But you can use anything you like, as iClicker Cloud does not require the questions to be in any particular application.

Note that iClicker Cloud will automatically take a snapshot of how you display your question during the lecture to a) send this image to students to view when they respond to the question and b) store this image for your reference when reviewing the question results.

Plan your workflow for iClicker Cloud

Using iClicker Cloud during a lecture will require opening these applications:

  • The application for displaying your questions (e.g., PowerPoint)
  • The iClicker Cloud application to collect student responses
  • If you’re using iClicker Cloud in a synchronous online lecture, you will also need a web-conferencing application to run your lecture (e.g., Zoom).

It is best to open the first two applications on a single monitor.

If the lecture is online, you will need to use the screen-sharing feature in the web-conferencing application to display your question(s) over video. For example, you can share a slide in PowerPoint using Zoom. In this instance, you may find it helpful to use two monitors: one for displaying questions and one to display your web-conferencing application, so you can see participants or monitor the chat.

With the question(s) displayed on your screen, you will use the iClicker Cloud toolbar floating at the top of your screen to manually start and stop collecting student responses for each poll (i.e., a single question) or quiz (i.e., a collection of multiple-choice questions) you share.

If you want to limit the answering of iClicker Cloud questions to students present during the lecture, you can hide iClicker Cloud screenshots of your questions online until after class. By turning on this setting, iClicker Cloud will not share the screenshots of your questions online during the session, meaning only students who can see your lecture slides will see the questions shared.

Decide if/when to share correct responses in iClicker Cloud

A "graded" question in iClicker Cloud is one that you have set a correct response or set of responses for. If you want to grade questions, you can do do so during a lecture. After students respond to a question, select "Results" then choose / type the correct answer. You can also set correct answers afterwards in the iClicker Cloud web interface.

The benefit of grading during the lecture is that students get immediate feedback on whether they answered correctly for polls (but not quizzes, as quiz feedback is only available once the class session ends). The benefit of doing grading later is you don't need to juggle and practice this step as part of your live workflow.

Make sure to verify the settings for how your questions are graded prior to starting your lecture. If you don't manually grade your questions using correct responses, by default iClicker Cloud will still attach a participation point to each one. You can adjust the default scoring in the iClicker Cloud course settings.

Test your workflow before class

You can test the iClicker Cloud workflow outside of a live lecture to familiarize yourself with the instructor and student experiences and to practice switching between the various applications. The process may sound intimidating initially, but it should become smoother with practice. You can also book a consultation with UBC IT’s Audio Visual Services team for assistance with testing your classroom-based workflow.


  • Prepare your students too, by telling them you will use iClicker Cloud and sharing UBC's iClicker Cloud student guide with them. It's best if students set up their iClicker access ahead of time.
  • In building your questions, you'll want to consider the iClicker Cloud poll question types and their limitations:
    • Multiple Choice - Students select a letter response A-E. While students can only select one response, you can select multiple responses as correct when grading.
    • Multiple Answer - Students select multiple letter responses A-E. You can set responses as correct, partially correct, or incorrect.
    • Short Answer - Students send an open response of up to 140 characters, including punctuation and most symbols.
    • Numeric - Students respond with open-ended numeric values that include up to eight digits plus a decimal point and support scientific notation and exponents.
    • Target Questions - Students answer by clicking or tapping part of an image.
  • You can ask any poll question anonymously, if you feel students might not feel comfortable answering otherwise. Allow anonymity by selecting the “More” icon on the iClicker Cloud toolbar, then turning the Anonymous setting to “On”.
  • If you prefer to ask multiple questions at once, use the iClicker Cloud quiz feature instead of a poll. For a quiz, you will display all the questions together (e.g., on one slide) and allow students to go at their own pace answering them in iClicker Cloud. Note however that quiz questions must be multiple-choice (A-E).

Use iClicker Cloud during a lecture

To use any of the iClicker Cloud live activities (polling, quizzing, attendance) during lectures, you first need to start your iClicker Cloud class session.

  1. Make sure you've followed the steps above to create an iClicker Cloud course and prepare for your lecture.
  2. Open the iClicker Cloud application and sign in, if you haven't already.
  3. Hover over the course name and click Start Class, when it's time to start your lecture. When you start the class, students will be able to join the class session, and you will see a floating toolbar at the top of your screen.
  4. Use the floating toolbar to launch the live activities:
    • Poll - Once you're displaying a single question for students to answer, click the Poll icon in the toolbar. Select the question type, then click the green play icon to start collecting student responses and the red stop icon to end.
    • Quiz - Once you're displaying a set of multiple-choice questions for students to answer, click the Quiz icon in the toolbar. Set the number of questions you're asking and the number of points each question is worth. Then, click the green play icon to start collecting student responses and the red stop icon to end.
    • Roster - At any time, click the Roster icon in the toolbar to see a summary of who has joined the class.
  5. End the class session by clicking the End icon in the toolbar.


  • Look for more features to appear in the toolbar after you choose any of the live activities. For polling, you'll have options to view and grade results, enable anonymous answers, and add a timer. You can also turn on confidence rating, allowing students to anonymously select how confident they feel about their response. For quizzes, you'll be able to view and grade results. For attendance, you can see who has joined the class.
  • You can learn more about iClicker Cloud polling, quizzing, and attendance on iClicker's support site.
  • Add peer instruction to any course by combining iClicker Cloud questions with smaller groups in person or breakout groups online. Have students answer the question(s) initially, spend time discussing with smaller groups, then return to the main session to answer the question(s) again and learn the correct answer.
  • You can use iClicker Cloud asynchronously outside of live lectures with the iClicker Cloud assignments feature. Students respond to these assignments on their own time, at their own pace using the same iClicker Cloud interface that they use in class.

Grade questions and view results from a lecture

A "graded" question in iClicker Cloud is one that you have set a correct response for. You can either grade questions (i.e., set correct answers) during the lecture or follow the steps below to grade questions after a lecture and/or view the results of a class session.

  1. After your class session ends, log in to the iClicker Cloud instructor web interface and click your course name. You will see a history of activities you've run in the course.
  2. Select the activity you wish to grade questions or view results for, or skip ahead to Step 4 if you want to sync without doing manual grading.
  3. Follow instructions based on which type of activity you ran:
  4. You’ll need to sync iClicker Cloud grades with Canvas after each session or altogether at the end of the term. Click Gradebook in the sidebar navigation of the iClicker Cloud web interface.
  5. Click Sync Grades above the gradebook table.
  6. Select the class sessions you would like to sync to Canvas, then click Sync. The synchronization may take a few minutes. Once completed, the grades will immediately be visible to students in Canvas.
  7. If you adjust grades for any activities in iClicker, you'll need to repeat the steps for syncing with Canvas to apply your changes in the Canvas Gradebook.


  • You can also export outcomes from iClicker Cloud, either by exporting iClicker Cloud grades or exporting all iClicker Cloud session data, which includes grades and attendance records. Download these files in iClicker’s default format or in a file that is pre-formatted for uploading to Canvas.
  • The "Exit Poll" response feature—which allows gathering post-class feedback—is not currently available at UBC. We are working with the iClicker Cloud vendor to make this feature available, but we need to find a way of doing so without disclosing personally identifiable information about students (such as email addresses).
  • You can grade responses during a lecture using the iClicker Cloud floating toolbar. Look for the "Results" icon when you start a poll or quiz.
  • You don't have to add manual grades (i.e., correct answers). If you don't manually grade your questions, by default iClicker Cloud will still attach a participation point to each one. Adjust these defaults and more by managing your iClicker Cloud course settings for scoring.

Merge multiple iClicker Cloud accounts for a student

Sometimes students end up with multiple iClicker Cloud accounts and sync the wrong account with your Canvas course. If this situation occurs, you will need to move grades and attendance records from the student’s duplicate account to their main account.

  1. Log in to the iClicker Cloud instructor web interface and click your course name.
  2. Click People in the sidebar navigation.
  3. Find the student with multiple accounts. The student’s name will generally appear similar or identical. You can ask the student to change their account name for the duplicate iClicker Cloud account.
  4. First, merge polling and quizzing grades for the student:
    • Click Gradebook in the sidebar navigation.
    • Check if there is a green dot in the "Grade Sync" column for any of the student's accounts. This dot indicates that the account is synced with the Canvas course. If the student has synced one account, it is usually easiest to merge points into that account. If the student has not synced any accounts, please contact us for assistance.
    • Once you've verified where you will be transferring points to and from, select the Details tab at the top left of the page.
    • Click a cell that has points in the account you wish to remove. Copy the student's breakdown of points so you can reference them later.
    • Find the account you are transferring points to, and select the cell for the corresponding activity. Type in the number of points the student had earned for the activity while using the duplicate account.
    • Click Save.
    • Repeat the steps above for as many polls and quizzes as necessary to transfer points from the duplicate to the main account.
  5. Once you've adjusted all the points, you'll need to sync the new grades with Canvas to apply your changes there. To do so, click Sync Grades above the gradebook table.
  6. Next, merge attendance data for the student:
    • Click Attendance in the sidebar navigation.
    • Copy any attendance data from the account you wish to remove.
    • Find the account you are transferring attendance data to, click the cell corresponding to the attendance data you want to change, and select the correct attendance status.
    • Click Save.
    • Repeat the steps above for as many class sessions as necessary to transfer attendance data from the duplicate to the main account.
  7. Now that the grades and attendance have been moved, remove the duplicate account from the course. Click People in the sidebar navigation.
  8. Select the checkbox beside the account you want to remove, then click Remove at the top right.


  • You can see a record of students who were removed. Click “People” in the sidebar navigation, select the “Filter students” drop-down menu, then choose “Removed”. Removed students can also be re-enrolled, if needed.
  • Tell your students about any merges you make with their accounts, as removed students will see a “Course access is blocked” message. If students accidentally use their removed account to access the course again, this message may confuse them.

iClicker Cloud FAQ

Find UBC-specific answers to frequently asked questions by clicking any bar below.

Yes. You will need to move grades and attendance records from the student’s duplicate account to their main account. Follow the steps for merging multiple iClicker Cloud student accounts to complete this process.

Students can try several approaches to sync their iClicker Cloud account with Canvas or connect during a class session. You can refer students to UBC's iClicker Cloud student guide FAQ, which has ways students can troubleshoot issues with iClicker Cloud.

Where can I get more support with iClicker Cloud?

Technical support

If you have trouble with iClicker Cloud:

Pedagogical support

  • The UBC Online Teaching Program has a section on student-content interaction (Module 4.3) that covers when classroom-response questions can be useful.

Student support

Learn more

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