Helpful Contacts

Find further help with learning technologies and online learning for students from the UBC IT Service Centre (ITSC) and Chapman Learning Commons (CLC). Both the ITSC and CLC offer options for getting one-on-one assistance—please don’t hesitate to reach out!

Student-Focused Help

Please contact your instructor, teaching assistant, and any of the contacts below if you encounter any technical difficulties. Everyone wants to support you in removing roadblocks as soon as possible, so you can get back to learning.


UBC IT supports many of UBC’s online services and software including UBC CWL (Campus-Wide Login), wireless internet, Canvas e-learning, student and alumni email, ResNet (campus residential internet), anti-virus tools, and myVPN (Virtual Private Network). The UBC IT services catalogue lets you filter for the most common services for students, with step-by-step guides and support for those services.

ITSC also offers one-on-one support through their help desk, and you can find free UBC-supported software and other free open-source software for students on their website.

Visit site »

The Chapman Learning Commons website is an evolving collection of student-curated resources to support academic success and wellness. The website complements the in-person services available in the physical Chapman Learning Commons (at the Irving K. Barber Learning Centre), where you can access advanced technologies, collaborative work areas, workshop spaces, and hands-on learning support.

On the website, you can request one-on-one support; learn about available spaces and loan-able equipment; get technical help using printers, computers, and software; gain essential learning skills; and connect with other students through CLC events, workshops, and blog.

Visit site »