Kaltura to be upgraded and unavailable overnight December 21-22, 2024

December 18, 2024 at 11:05 am

UBC’s main media platform Kaltura will be upgraded between Saturday, December 21 and Sunday, December 22, 2024. From 10:00 p.m. Saturday to 8:00 a.m. Sunday (PST), Kaltura media will largely be inaccessible for viewing or updating, whether you try to access it in Canvas, through the UBC Teaching and Learning Media Portal, or with an embed on another website.

How will I be impacted by this upgrade?

  • You should avoid attempting to make changes to Kaltura media during the upgrade. Although you may be able to access Kaltura momentarily, please do not update, edit, or delete Kaltura media, as these changes may not be saved correctly.
  • You will largely be unable to log in to the UBC Teaching and Learning Media Portal. If you try to log in, you will likely see an error message.
  • You will largely be unable to view the Kaltura media in Canvas. If you click “My Media” or “Media Gallery” in the Course Navigation of a Canvas course, you will likely see an error message.
  • Your access to Kaltura will be fully restored by 8:00 a.m. PST on December 22. After this time, you will be able to view and update Kaltura media again.

What is the benefit of this upgrade?

This upgrade is being applied across Canada to bring the older Canadian version of Kaltura up to a newer version that can offer more features.

The upgrade will also allow the LT Hub to roll out further updates to Kaltura in January, including a cleaner media player layout, improved playback, and more options to customize the media player’s look and feel.

Where can I get help after this upgrade is completed?

The upgrade is not expected to result in noticeable changes. However, if you encounter any issues after the upgrade, you can contact us at the LT Hub.

Please note that we will be available by email only on Tuesday, December 23. We will then close on December 24 for the holidays and re-open with full support on January 2, 2025.

Posted in Canvas News, Kaltura News