Central support for Mattermost ending in May 2025

Central support for Mattermost ending in May 2025

April 7, 2025 at 11:15 am

The LT Hub’s support for the chat tool Mattermost will end on Monday, May 5, 2025. After this date, Mattermost will no longer be available to use with central support at UBC.

Why is central support for Mattermost changing?

UBC’s learning technology leadership made this decision for several reasons:

  • Since its adoption at UBC, Mattermost has seen a significant drop in use that is now disproportionate to its maintenance needs.
  • The functionality of Mattermost is similar to what is now available in Microsoft Teams.

Where can I get support with transitioning?

For questions or requests for help in transitioning from Mattermost or with using Microsoft Teams, contact us at the LT Hub.

Posted in Other Tool News

Call for summer learning analytics project proposals open now through April 14, 2025

March 21, 2025 at 11:00 am

Effective today, the LT Hub is launching a new Learning Analytics Faculty Partnership Program that invites you to request dedicated hours with the LT Hub’s Learning Analytics (LA) team to support pedagogical inquiry. Proposals are selected for partnership three times a year, and the current call for summer proposals is open now through April 14, 2025.

You can submit proposals for learning analytics support related to

  • getting access to existing learning data or collecting new sources of data,
  • developing data tools and visualizations about learning, and/or
  • receiving assistance with learning data analysis.

Selected proposals will receive LA team support hours based on the project scope.

How can I learn more and submit a proposal?

You can read more about eligibility, proposal selection criteria, and project examples on the LA Faculty Partnership Program page. You can also register for a LA Faculty Partnership Program information session happening on April 3, 2025, to hear a live overview of the program and ask questions.

Eligible faculty from UBC Vancouver and UBC Okanagan are welcome to submit proposals through the LA Faculty Partnership Program form.

Posted in Other Tool News

Central support for MyLA and OnTask ending in April 2025

March 10, 2025 at 12:15 pm

The LT Hub’s support for the learning analytics tools My Learning Analytics (MyLA) and OnTask will end on Monday, April 7, 2025. After this date, MyLA and OnTask will no longer be available to use in Canvas.

Why is central support for MyLA and OnTask changing?

UBC’s learning technology leadership made this decision for several reasons:

  • Since their adoption at UBC, both tools have seen a significant drop in use that is now disproportionate to their maintenance needs.
  • The functionality of both tools is similar to features now available in Canvas.
  • Consultation with UBC users and stakeholders of these tools determined that their removal from the LTE will not impact teaching and learning.
  • The change will allow the LT Hub’s Learning Analytics team to focus more time and effort on tools that identify stronger actionable insights from learning analytics data.

How can instructors and students access similar features in Canvas?

If you are someone who has used—or been interested in using—learning analytics tools like these, you can explore similar functionality in Canvas.

Where can I get more support with transitioning?

For questions or requests for help in transitioning from MyLA and OnTask, contact us at the LT Hub.

Posted in Other Tool News

New interim process in place for how publisher content and tools are included in Canvas

January 28, 2025 at 3:15 pm

We previously shared the need to change how publisher content and tools are included in Canvas at UBC, and those changes are now underway.

When you request publisher content or tools through the UBC Bookstore (e.g., materials from Macmillan Achieve, McGraw Hill Connect, Norton Learning Tools, Cengage MindTap, Pearson MyLab/Mastering, WileyPlus), the LT Hub will enable access to the publisher tool in your Canvas course; you can then add the required materials. We will also add a privacy notice informing students that publisher content/tools are being used in the course.

What do instructors need to know about this change?

  • You can continue to request publisher content and tools from the UBC Bookstore as usual. Behind the scenes, the LT Hub will enable access to the publisher directly in your Canvas course using each publisher’s Canvas integration, rather than adding them using an intermediary tool (as we used to). The UBC Privacy and Information Security Management (PrISM) team has confirmed that this direct access meets UBC privacy and security requirements.
  • You will see a student privacy notice added to any Canvas course with publisher content/tools. We have worked with the UBC PrISM team on wording that properly notifies students about the use of publisher materials and what guidelines students can follow to maximize privacy when interacting with these materials. Please do not remove this notice from your course.

Why is this an interim process?

We plan to streamline the process between now and September 2025. Streamlining will likely mean letting you enable publisher access in Canvas courses yourself and centralizing the student privacy notice, so it does not need to appear in each course.

We will post information about the final process closer to the start of 2025/26 W1. In the meantime, you can contact us at the LT Hub or reach out to the UBC Bookstore with questions.

Posted in Canvas News

New AI-driven tool for improving student writing available to pilot in 2024/25 W2

January 17, 2025 at 2:00 pm

We are seeking participants to pilot Studiosity, a study tool that students can use to improve their writing with the help of AI.

The pilot will run in the 2024/25 W2 term, beginning roughly the end of January and concluding at the end of May 2025. During the pilot period, you can request Studiosity student accounts for yourself or for TAs and students in your courses.

Please note that this pilot offers only a limited trial with Studiosity. We cannot commit to the tool being integrated, supported, or funded after the pilot ends.

How does Studiosity work?

When a student uploads a file of written work to Studiosity, the tool uses AI to provide automated feedback on aspects like grammar, spelling, structure, and references in the work.

Studiosity does not make any direct edits to the writing; rather, it prompts students to focus on specific areas for improvement, with explanations and examples provided for guidance. Students can also upload multiple revisions to use the tool in an iterative way.

Studiosity is a supplementary, student-facing tool, so you still need to assign and collect student writing through another tool (e.g., Canvas). You will also be unable to monitor student use of Studiosity, although the LT Hub can look at usage data for your course upon request.

Anyone with a Studiosity student account will also be able to use it throughout the term for any written work, not only work related to a specific course.

How can I participate in the Studiosity pilot?

To get started with Studiosity at any time during W2, contact us at the LT Hub.

If you would like students to participate in the pilot, we will send you a link to a privacy statement and sign-up form for them to use.

Whether it is you or your students who will be trying Studiosity, we will also expect and appreciate your help in gathering feedback on the pilot at the end of term.

Posted in Other Tool News

Kaltura to be upgraded and unavailable overnight December 21-22, 2024

December 18, 2024 at 11:05 am

UBC’s main media platform Kaltura will be upgraded between Saturday, December 21 and Sunday, December 22, 2024. From 10:00 p.m. Saturday to 8:00 a.m. Sunday (PST), Kaltura media will largely be inaccessible for viewing or updating, whether you try to access it in Canvas, through the UBC Teaching and Learning Media Portal, or with an embed on another website.

How will I be impacted by this upgrade?

  • You should avoid attempting to make changes to Kaltura media during the upgrade. Although you may be able to access Kaltura momentarily, please do not update, edit, or delete Kaltura media, as these changes may not be saved correctly.
  • You will largely be unable to log in to the UBC Teaching and Learning Media Portal. If you try to log in, you will likely see an error message.
  • You will largely be unable to view the Kaltura media in Canvas. If you click “My Media” or “Media Gallery” in the Course Navigation of a Canvas course, you will likely see an error message.
  • Your access to Kaltura will be fully restored by 8:00 a.m. PST on December 22. After this time, you will be able to view and update Kaltura media again.

What is the benefit of this upgrade?

This upgrade is being applied across Canada to bring the older Canadian version of Kaltura up to a newer version that can offer more features.

The upgrade will also allow the LT Hub to roll out further updates to Kaltura in January, including a cleaner media player layout, improved playback, and more options to customize the media player’s look and feel.

Where can I get help after this upgrade is completed?

The upgrade is not expected to result in noticeable changes. However, if you encounter any issues after the upgrade, you can contact us at the LT Hub.

Please note that we will be available by email only on Tuesday, December 23. We will then close on December 24 for the holidays and re-open with full support on January 2, 2025.

Posted in Canvas News, Kaltura News

Changes coming in W2 to how publisher content and tools are included in Canvas

October 31, 2024 at 2:15 pm

We have been including publisher content and tools in UBC Canvas courses using a tool called Willo Labs. Willo Labs added extra layers of security to keep student information and data from going to publishers. Examples of this type of content/tool include Achieve, WileyPlus, Connect, InQuizitive, MindTap, and Mastering.

However, Willo Labs was abruptly discontinued this month. Now the UBC Bookstore and LT Hub are working on a new way to include publisher content and tools in Canvas courses while still meeting UBC privacy requirements.

What do instructors need to know about this change?

  • You will not experience any impact on your course content this term. Your W1 Canvas course will continue as it has until the end of term.
  • Students will not lose access to paid course content this term. Publisher content and tools that are already in an active Canvas course will continue to be available for the duration indicated at the time of purchase.
  • For multi-term courses, students will need to contact the LT Hub in W2 to regain access to paid course content. They will not need to pay anything extra to regain this access.
  • You will not need to update existing orders for W2 course content. Publisher content and tools that have already been ordered for W2 courses will be automatically updated by the UBC Bookstore.
  • You may need to take extra steps to update your publisher-based course materials in Canvas to prepare them for W2. For example, Canvas course copies from previous terms may contain links that will no longer work. You may also need to update your student instructions on how to access these publisher-based materials. It’s best to contact your publisher representative to learn more; we will also update our website as we know more.

Where can I get more information about this change?

We are working with the publishers and the UBC Privacy and Information Security Management (PrISM) team to develop a process for including course materials in Canvas. We will communicate as quickly as we can about what can be added to Canvas courses for W2. In the meantime, you can contact us at the LT Hub or reach out to the UBC Bookstore with questions.

Posted in Canvas News

New process launched for requesting learning technology at UBC

October 28, 2024 at 2:00 pm

We are formalizing the process by which learning technology is considered for adoption into the UBC Learning Technology Ecosystem (LTE). As of October 28, 2024, you can request technology for the UBC LTE directly through our LT Hub website.

Technology approved for adoption may be eligible for assistance in one or more areas: integrating with UBC data, getting central support from the LT Hub, and/or receiving central funding.

How the process works

The process has three potential phases for each technology request:

  • Phase 1 – Research: The LT Hub researches the technology’s use in theory by assessing its potential suitability for teaching and learning at UBC.
  • Phase 2 – Pilot: The LT Hub evaluates the technology’s use in practice by piloting it in UBC courses for at least one term.
  • Phase 3 – Decision: Based on the LT Hub findings, the Learning Technology Advisory Group (LTAG) recommends and LT Hub Leadership decides if—and how—the technology will be included in the UBC LTE.

How you can participate

You can submit a learning technology request or see outcomes of learning technology decisions at any point during the year. Requests can be made from UBCV or UBCO, and opportunities to participate in technology pilots for both campuses will also be posted in LT Hub news.

Technology requests are reviewed by the LT Hub in the research phase as they are submitted; however, determining with LTAG and LT Hub Leadership which requests may move forward only happens three times a year.

Requests take time to review. To ensure your request can be considered for the next academic year, please submit it before May 31, 2025.

Feel free to contact us at the LT Hub with any questions.

Posted in Other Tool News

What to know about working with GenAI at UBC in September 2024

September 3, 2024 at 3:15 pm

The LT Hub has compiled some common questions and useful resources for working with GenAI at UBC. Although the landscape is rapidly evolving, this summary gives a snapshot of what to know as we begin the 2024/25 academic year.

What standalone GenAI tools can I currently use in courses?

UBC has currently approved two tools for usewith cautions—in UBC courses:

  1. ChatGPT (free version)OpenAI’s free version of ChatGPT is openly available and anyone can access it by clicking the link. You do not need an account to use this version of ChatGPT; to comply with approved use and secure your privacy, please do not make or sign in with an optional account when using this tool for UBC purposes.
  2. Copilot for OrganizationsMicrosoft’s “Copilot for Organizations” is also available for free and UBC faculty, students, and staff can access it from anywhere that Copilot can be accessed, including the Microsoft Edge web browser sidebar. To comply with approved use and secure your privacy, please log in with UBC credentials (a UBC CWL for faculty and staff; an @student.ubc.ca email address with UBC CWL password for students) when using this tool for UBC purposes.

You are also free to experiment with a wider variety of GenAI tools; however, additional tools cannot be required for use in UBC courses, unless they are first vetted by the UBC Privacy Impact Assessment process.

What are cautions to consider in using GenAI tools?

Although UBC has approved the use of certain GenAI tools, this use comes with several important cautions.

Safeguard what you put into GenAI tools

  • Use a Virtual Private Network (VPN) to connect to the internet before using these tools. The tools capture some connection data automatically, such as your IP address and general location. Using a VPN (such as the free UBC myVPN) replaces your IP/location information with the VPN’s information, while also encrypting other data that you send through your connection (e.g., browsing history).
  • Avoid entering personally identifiable information or intellectual property when using these tools for UBC purposes. Please share only “Low Risk” information, as defined by the UBC Information Security Standard U1—in short, information that is safe to release publicly. This practice ensures that sensitive UBC data does not end up where it may be used in GenAI training or in responses to prompts from other users.

Treat what comes out of GenAI tools responsibly

  • Be accountable for vetting any AI-generated content that you use in UBC teaching and learning. The tools may give you convincing but inaccurate/misleading responses known as “hallucinations”. Keep a sharp eye out for errors, and externally validate the accuracy of any responses that you will broadly share or rely on for decision-making.
  • Understand the copyright complexities and give attributions as best you can. Although AI-generated content may seem original, it can contain unattributed copyrighted content. In addition, GenAI tools themselves may have restrictions on content use. Abide by any tool policies (including paying fees, where applicable), know when and what to cite when using GenAI content, and consider checking for originality (e.g., using Turnitin) to find if other attributions may be appropriate.

You can read the in-depth UBC principles for risk mitigation with GenAI on the UBC Generative AI website.

How can I use GenAI with UBC-supported learning technologies?

The ways that you can use GenAI outputs with other learning technologies are wide and growing. With the right prompts, these tools can help streamline the process of creating your content or learning activities for other technologies.

The following are just a few examples of what you can do:

  • Generate HTML code for use in Canvas or other platforms. GenAI tools can be good and quick at coding. You can prompt them to create code and placeholder content for specific pages in Canvas, e.g., “Create HTML code for a welcome page to use for a Canvas course, including a table for office hours and contact information”. Copy and paste the generated code into the HTML editor in Canvas, then customize the content.
  • Troubleshoot layout issues with course pages. Sometimes the layout of a page in Canvas or UBC Blogs may look wrong, and you may not know how to fix it. You can copy the HTML of the page and prompt a GenAI tool to try to fix it for you.
  • Build and import Canvas quizzes. Canvas lets you import Canvas quizzes from QTI files. You can use GenAI tools to format quiz questions into such a file. Prompt the tool to create a QTI file for Canvas and include the quiz details such as the title, questions and answer options, and correct answers.
  • Create H5P learning activities. H5P streamlines the creation of interactive course content, such as online quizzes, games, and multimedia. You can use GenAI tools to further shorten the process of inputting content into H5P.

More direct integrations with GenAI are also expected in the coming year, which may give access to GenAI functionality inside learning technologies like Canvas.

How should I not use GenAI with UBC-supported learning technologies?

Be cautious about how you use these tools to help grade student work. To avoid potential copyright issues, please do not copy student-generated content into a non-approved tool. To protect student privacy, please do not enter personally identifiable information about students (such as student numbers) into any tool.

If you have a use case that may conflict with these copyright and privacy limitations, please follow the UBC Privacy Impact Assessment process to request approval for your use case first.

How can I set boundaries for student use of GenAI tools in a course?

The best thing you can do is explicitly define your expectations about the use of GenAI tools at the start of the course. These expectations ideally would be written out in the course syllabus, then discussed in the first class. The UBC Academic Integrity website has recommended language for clearly defining if / how students can use GenAI tools, and CTLT’s AI in Teaching and Learning website has example GenAI communications from UBC instructors.

How might I direct students to use GenAI tools in course activities?

You can ask students to interact with GenAI tools in a variety of ways, provided that you use one of the UBC-approved tools and explain to students the cautions with this tool use.

You should also stress that students need to be careful about hallucinations. Depending on how they use the tool, students may get responses that are incorrect. If you have told them they can or should use a GenAI tool for learning, remind them that does not mean they can count on its correctness; they should externally validate the accuracy of any responses.

It can be useful to consider student use of GenAI on different descriptive levels*:

  • No AI – Students must not use AI. The course is completed entirely without AI assistance. This level asks students to rely solely on their knowledge, understanding, and skills.
  • AI as Study Tool / Tutor – Students may use Al indirectly: to prepare, review, and study in a personalized and adaptive way. This level allows AI to help students learn skills and knowledge related to the course and prepare for assessments—but not to assist students directly in their work.
  • AI as Idea Generator – Students may use AI to enhance brainstorming, structure creation, and ideation around their work. However, they may not use the exact AI-generated content in their work. This level encourages use of AI as a jumping-off point for deeper thinking.
  • AI as Editor – Students may use AI for editing their work, but they must include their original work/drafts as well. This level lets students use AI to enhance the clarity and quality of their work, while keeping the onus on them to create the original content.
  • AI as Critical-Thinking Tool – Students use AI as you instruct them to generate and properly cite content. Students then discuss and critically evaluate the AI-generated content to identify potential problems or biases. This level focuses on critiquing AI and developing critical thinking and evaluative judgement.
  • Full AI - AI use is integral to the course. Students are expected to use AI as a “co-pilot” to enhance creativity, improve quality, and meet requirements. This level invites students to treat AI as a collaborator in their work.

* Lucas Wright – Adapted from Furze et al., "The AI Assessment Scale" (March 2024)

GenAI assessment levels visual

Instructors have shared real-life examples of GenAI inclusion in UBC courses on CTLT’s AI in Teaching and Learning website. The UBC Faculty of Education also has ideas for course activities to get students thinking critically about GenAI.

How can I detect if students are using GenAI tools in course activities?

At the moment, it is difficult for both technology and humans to reliably detect GenAI tool use. UBC does not currently support using any GenAI-detection tools, as none have demonstrated strong enough accuracy, protection against bias, or ability to keep up with the pace of development. UBC also does not allow GenAI-detection tools to be used as the sole factor in making allegations of academic misconduct.

That said, you can do few things to try to protect against unintended GenAI tool use by students:

How can I improve my capabilities with GenAI tools?

If you have any additional questions or resources for this post, please contact us at the LT Hub. We would be happy to expand this summary.

Posted in Other Tool News

Zoom video retention policy postponed and recordings to be stored in Kaltura

March 28, 2024 at 4:55 pm

You were previously informed that the new Zoom video retention policy would come into effect on March 31, 2024. That is no longer the case, as the policy rollout date is being postponed. Zoom videos that are a year older or more will not be deleted on March 31 and links to Zoom videos will continue to work past that date.

To ensure a smooth transition, the postponed policy rollout will also happen with a change in how we store Zoom recordings. Rather than store these videos in the Zoom cloud, videos will instead be stored in Kaltura. Kaltura is the media platform that is built into Canvas and is also accessible through the UBC Teaching & Learning Media Portal.

Once a new date for the Zoom video retention policy is set, we will announce it. After that date passes, all existing Zoom videos will gradually be moved to Kaltura and all new videos recorded with Zoom will be stored only in Kaltura.

What impact this change may have on you

Once the change goes into effect, you will need to provide a way for students to access Zoom videos via Kaltura. Details on how to do this will be shared when the new date for the Zoom video retention policy is announced.

Kaltura will also expand what you can do with Zoom videos, including editing them, adding video quizzes, and tracking analytics on student engagement.

Where to get further help

Please contact us at the LT Hub if you have questions about this change or would like assistance with Kaltura or Zoom. We are happy to help you navigate this transition.

Posted in Kaltura News, Zoom News