Learning Technology Hub Online Support

If you will be teaching the same course in a future semester, you can copy existing course content into a new course. To ensure that the links in your course are up to date, you can use the Canvas link validation tool and modify links as necessary.

If you wish to add another person in a traditional role (e.g., as an Instructor, TA, or Student) or if anyone on your teaching team does not have access to a course when they should, please contact your faculty or department directly, or reach out to your faculty's Instructional Support Unit.

If you wish to add other people in support roles (e.g., as an Observer, Designer, or Test Student) or modify their Canvas access/permissions, then you can do so by contacting us. Please be sure to describe what you need the additional people to do, so that the appropriate role can be assigned in a timely manner.

1. You will first need to request a UBC Zoom account by contacting the appropriate helpdesk:
   • UBC Vancouver outside the Faculty of Medicine:
     • Email the UBC IT Audio/Visual (A/V) Helpdesk at av.helpdesk@ubc.ca with your UBC email and your faculty, school, or department.
   • UBC Vancouver Faculty of Medicine:
     • Complete the UBC Zoom account request form.
   • UBC Okanagan:
     • Complete the general IT service request form, selecting "UBC - Okanagan" as the campus, and writing "UBC Zoom Account Request" in the description.
2. You will then need to enable Zoom in your Canvas course:
   • Log in to your Canvas course with your UBC CWL and click Settings in the Course Navigation.
   • Click the Navigation tab.
   • Find the Zoom menu item, click the options menu (the 3 vertical dots), and choose Enable.
   • Click Save.
3. The Zoom menu item will now be available for you and your students. You can click Zoom where it appears in the Course Navigation to open the Zoom application in Canvas.

Please note that Canvas courses may not appear for students until the first day of classes, and access will typically end eight weeks after the last day of class.

If classes have started and a student still does not have access to your Canvas course, check that you have followed the steps to set up and publish your Canvas course. Unpublished courses will not be visible to students in Canvas.

You can also make sure the student is viewing all courses by having the student log in to Canvas, click Courses in the Global navigation, then click All Courses at the top.

Students continuing to have trouble may need to confirm that they are registered in the course as expected by logging in to Workday and contacting Enrolment Services to help resolve any registration issues.

Several issues can prevent students from accessing an iClicker Cloud course, including an incorrect student number, duplicate iClicker accounts, or a mismatched email address in Canvas.

You can refer students to UBC's iClicker Cloud student guide FAQ for ways students can troubleshoot course access issues with iClicker Cloud.

For instructors, you can request an iPeer account from the LT Hub:

1. Access our LT Hub contact form.
2. Under "Support Requested", select iPeer from the drop-down.
3. Fill out the rest of the required fields and click Submit.
4. Once your iPeer account is created, you will receive a notification from us through email. Then you can log in to iPeer to begin setting up your course.

For students and other teaching staff (e.g. TAs), iPeer accounts will automatically be created when the instructor creates an iPeer course.