iClicker Cloud Student Guide

iClicker Cloud logo

iClicker Cloud is an online student response system that allows you to respond individually to in-class polls and low-stakes quizzes, using your own computer or mobile device. Your instructor receives the responses instantly and may share these results and correct answers in the tool during the live lecture or afterward.

iClicker Cloud has passed a UBC Privacy Impact Assessment, meaning it follows UBC and provincial privacy policies.

What will I use it for?

Your instructor may have you use iClicker for a variety of activities:

  • Test your knowledge or opinions at different points in the class for marks
  • Support peer instruction, wherein you answer a question, discuss in small groups, and answer again
  • Report your attendance
  • Access in-class polls and questions to use outside of class for studying

A note about iClicker Cloud

You should not need to share your location through your computer or mobile device to participate in iClicker Cloud sessions. The location requirement feature in iClicker Cloud is not currently covered by UBC’s privacy assessment, and instructors should not require you to use it.

What do I need to use iClicker Cloud?

A supported web browser

iClicker runs in your web browser and supports using Chrome, Firefox, or Safari. Note that you can access iClicker from your desktop or laptop computer as well as from a mobile device.

You may find it easiest to use iClicker on a mobile device, especially if you’re attending a web-conferencing session on your computer.


A UBC iClicker student account

You will need to create an iClicker account that is associated with UBC, as outlined below.

Tips

  • The student version of iClicker Cloud is often called iClicker Student (formerly iClicker Reef). But don’t worry, these terms refer to the same tool.
  • You do not need a physical iClicker remote to respond to questions, as you did if you used the previous iClicker Classic. You will respond in your web browser instead.
  • You can try to fix some connection issues yourself using the iClicker troubleshooting tips.

How do I use iClicker Cloud?

You will need to set up an iClicker account to get started. Then you will sync up with your Canvas courses, join a live class session, and participate in the course activities that your instructor provides during the lecture.

Click any bar below to find instructions and tips for setting up and participating with iClicker Cloud.

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Set up an iClicker account

  1. Go to the iClicker student account creation page.
  2. Type "UBC" as your primary institution, choose University of British Columbia from the drop-down list, and click Next.
  3. Enter the rest of your information.
    • Note that you do not have to use your UBC email.
    • Optionally, you can enter your student number as your student ID.
  4. You will need to agree to the privacy policy and use of personal information, then click Next.
  5. Add a password and click Create Account.

Tips

  • You only need to complete these steps once. After your UBC account is made, you can use it to access any UBC courses that have iClicker activities.
  • You can try logging in with an existing iClicker account, if you have one, by going straight to the iClicker login page. However, you should not add courses directly after logging in. Please add courses through Canvas instead, so your grades will sync properly.

Add an iClicker course to your account

Most instructors will use iClicker with Canvas, which means you need to add the course to your account using Canvas. Following this process ensures you will receive grades for iClicker activities in the course.

  1. Once you have an iClicker account, log in to your Canvas course and click iClicker Sync in the Course Navigation.
    • If you don't see the iClicker Sync option in your Course Navigation, contact your instructor. This sync needs to be enabled in the Canvas course for you to see it.
  2. An iClicker Reef page will open in your web browser. Click Launch iClicker Reef.
  3. If prompted, log in using the details you created in setting up your iClicker account, then click Launch iClicker Reef again.
  4. You should see the course in your list of courses.

Tips

  • You must add each course that uses iClicker with the iClicker Sync in Canvas or else you will not receive grades for iClicker activities in the course. Please do not try to add courses after logging in to iClicker directly, unless your instructor specifically tells you to.
  • If you do not see the course that you tried to add in your list of courses, follow the steps here again. Sometimes a second attempt will fix any problems.
  • Once you’ve added the course through Canvas, you can participate directly through your web browser for the course activities by logging in at student.iclicker.com.

Join a class session in iClicker

After you add a course to your account, you will join that course in iClicker each time there is a class session to attend.

  1. Log in to iClicker at student.iclicker.com.
  2. Select your course from the main screen.
  3. Click Join when it appears on your screen (it may take a minute to show up). Note that this button only displays once your instructor has started the class in iClicker and may not be available if you log in early.
  4. You will see a confirmation message, and your instructor will see you have joined the class.

Tips

  • Joining a class session marks you as present in the attendance record and enables you to participate in the iClicker activities during class, such as answering polls and quizzes.
  • The time when you join a class session is also recorded for your instructor to see. So try not to be late!
  • Not all instructors track attendance with iClicker; ask if you are not sure.

Participate in iClicker activities

When your instructor initiates an iClicker activity in the course, you will see the question and options for responding to it in the iClicker interface.

  1. Once you have logged in to iClicker and joined the class session, wait for your instructor to initiate an activity.
  2. When an activity starts, you will see a question and your options for responding:
    • For polls, you will be able to answer a single question in one of several ways, depending on how your instructor has set it up: by choosing one or more multiple-choice items, writing a short answer (up to 140 characters), typing a numeric answer, or clicking part of an image.
    • For quizzes, you will answer a set of questions by choosing a multiple-choice item for each, then reviewing and submitting all your answers together.
  3. You will see an “Answer Received” or quiz submitted confirmation once you’ve submitted your response.
  4. When an activity ends, your instructor may choose to share the correct poll response and class results. Quiz results may also be available after the class session ends.

Tips

  • You may change your answer as many times as you like, up until the point your instructor closes the answer period for each poll or quiz.
  • If you see an anonymous icon for a question, know that your answer will not be tied to your identity. But submitting an answer may still count for participation points.
  • Re-join the session if you accidentally close or get bumped out of iClicker during a lecture (e.g., you lose your internet connection).
  • You can review iClicker questions outside of class to help you study, since every question asked in class is recorded as part of the course. Check out the “Class History” tab in the web interface and read about all the iClicker features that can help you study.

iClicker Cloud FAQ

Find UBC-specific answers to frequently asked questions by clicking any bar below.

  • Make sure you add courses to your account using the “iClicker Sync” in Canvas. Do not try to add courses in the iClicker mobile app or student web interface directly, unless your instructor specifically tells you to.
  • If you do not see the course you tried to add in your list of courses, repeat the steps to add an iClicker course to your account again. Sometimes a second attempt will fix any problems.
  • Remember that you will need to link your iClicker account with Canvas for each course that uses iClicker Cloud, by following the steps noted above. Following these steps is important because it ensures your grades will sync properly between iClicker and each Canvas course.
  • If you have properly linked your iClicker account with Canvas and your grades do not appear to be syncing with Canvas, it is possible you cannot view the grades. Not all instructors release iClicker grades in Canvas; ask your instructor or TA if you are not sure.
  • If you have tried the above and are still having trouble syncing, contact us at the LT Hub.

You can try to fix some connection issues yourself using the iClicker troubleshooting tips.

You can also reach out to your instructors or teaching assistants, as they may be able to provide real-time assistance in helping you resolve issues. If not, they will at least know you were trying to participate but couldn't connect.

Where can I get more support with iClicker Cloud?

Technical support

If you have trouble with iClicker:

  • Contact the UBC IT Service Centre Help Desk:
    604 822 2008 or fill out the web form.
  • Contact iClicker support directly:
    Fill out the iClicker support web form.
  • Reach out to your instructors or teaching assistants with any questions during lectures, as they may be able to provide real-time assistance in helping you resolve issues.

Online learning support

Learn more

  • For more how-to instructions, explore iClicker’s help documentation for students. Or use the term “iClicker Student” to search the web for more on iClicker Cloud for students.
  • Letting someone else answer questions with your iClicker account counts as cheating. So make sure your iClicker work honestly reflects your learning and not anyone else’s—it really is in everyone’s best interest!

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