iClicker Cloud Student Guide

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iClicker Cloud is an online student response system that allows you to respond individually to in-class polls and low-stakes quizzes, using your own computer or mobile device. Your instructor receives the responses instantly and may share these results and correct answers in the tool during the live lecture or after.

iClicker Cloud is FIPPA compliant (it follows provincial policy) and most data is stored securely in Canada. However, your account details are not stored in Canada, so you may choose to use an alias name when setting up your account.

What will I use it for?

Your instructor may have you use iClicker for a variety of in-class activities:

  • Test your knowledge or opinions at different points in the class for marks
  • Support peer instruction, wherein you answer a question, discuss in small groups, and answer again
  • Report your attendance
  • Give you access to in-class polls and question to use outside of class for studying

What do I need to use iClicker Cloud?

An iClicker student account

You will need to create an iClicker account that is associated with UBC.

A supported web browser

iClicker runs in your web browser and supports using Chrome, Firefox, Safari, or Internet Explorer 11+. Note that you can access iClicker from your desktop or laptop computer as well as from a mobile device.

You may find it easiest to use iClicker on a mobile device while attending your lecture’s web-conferencing session on your computer.

Tips

  • The student version of iClicker Cloud is often called iClicker Reef. But don’t worry, these terms refer to the same tool.
  • You do not need a physical iClicker device to respond to questions, as you did if you used iClicker Classic. You will respond in your web browser instead.
  • You can try to fix connection issues using the iClicker troubleshooting tips.

How do I use iClicker Cloud?

You will need to set up an iClicker account to get started. Then you will sync up with your Canvas courses, join a live class session, and participate in the course activities your instructor provides during the lecture.

Click any bar below to find instructions and tips for setting up and participating with iClicker Cloud.

Set up an iClicker account

  1. Go to the iClicker student account creation page.
  2. Type "UBC" as your primary institution, choose University of British Columbia when it appears in the drop-down list, and click Next.
  3. Enter the rest of your information.
    • Note that you do not have to use your UBC email. Account information like name and email are stored outside of Canada, so if you have privacy concerns, you can use an alias name and open a non-UBC e-mail account under that name. Let your instructor know what name you have registered under.
    • Optionally, you can enter your student number as your student ID.
  4. You will need to agree to the Privacy Policy and use of personal information, then click Next.
  5. Add a password and click Create Account.

Tips

  • You only need to complete these steps once. After your UBC account is made, you can use it to access any UBC courses that have iClicker activities.
  • You can try logging in with an existing iClicker Reef account, if you have one, by going straight to the iClicker login page.
  • Your account consent is voluntary and means you acknowledge that personal information from your use of iClicker will be stored on servers located within Canada, but that the data may also be accessed and stored outside of Canada by iClicker for support purposes.

Add a course to your account

Most instructors will use iClicker with Canvas, which means you need to add the course using Canvas. Following this process ensures you will receive grades for iClicker activities in the course.

  1. Once you have an iClicker account, log in to your Canvas course and click iClicker Sync in the Course Navigation.
    • If you don't see the iClicker Sync option in your Course Navigation, contact your instructor. This sync needs to be enabled in the Canvas course for you to see it.
  2. An iClicker Reef page will open in your web browser. Click Launch iClicker Reef.
  3. If prompted, log in using the details you created in setting up your iClicker account, then click Launch iClicker Reef again.
  4. You should see the course in your list of courses.

Tips

  • You must add each course that uses iClicker with the iClicker Sync in Canvas or else you will not receive grades for iClicker activities in the course. Please do not try to add courses in iClicker Reef directly, unless your instructor specifically tells you to.
  • Follow the steps here again, if you do not see the course you tried to add in your list of courses. Sometimes a second attempt will fix any problems.
  • Once you’ve added the course, you can participate directly through your web browser for the course activities by logging in at app.reef-education.com.

Join a class session

After you add a course to your account, you will join that course in iClicker each time there is a class session to attend.

  1. Log in to iClicker Reef at app.reef-education.com using your iClicker account details.
    • If you don't have an account, follow the steps in the accordion above to create one.
  2. Select your course from the main screen.
    • If you don't see the course, follow the steps in the accordion above to add it.
  3. Click Join when it appears on your screen (it may take a minute to show up). Note that this button only displays once your instructor has started the class in iClicker Cloud and may not be available if you log in early.
  4. You will see a confirmation message, and your instructor will see you have joined the class.

Tips

  • Joining a class session marks you as present in the attendance record and enables you to participate in the iClicker activities during class, such as answering polls and quizzes.
  • The time when you join a class session is also recorded for your instructor to see, so try not to be late!
  • Not all instructors track attendance with iClicker; ask if you are not sure.

Participate in iClicker activities

When your instructor initiates an iClicker activity in the course, you will see the question and options for responding to it in the iClicker Reef web interface.

  1. Once you have logged in to iClicker Reef and joined the class session, wait for your instructor to initiate an activity.
  2. When an activity starts, you will see a question and your options for responding:
    • For polls, you will be able to answer a single question in one of four ways: by choosing a multiple-choice item, writing a short answer (up to 140 characters), typing a numeric answer, or clicking part of an image.
    • For quizzes, you will answer multiple questions by choosing a multiple-choice item for each, then reviewing and submitting all your answers.
  3. You will see an “Answer Received” or quiz submitted confirmation once you’ve submitted your response.
  4. When your instructor stops an activity, you can view the correct poll response and class results, if your instructor chooses to make them available. Quiz results may be available after the class session ends.

Tips

  • You may change your answer as many times as you like, up until the point your instructor closes the answer period for each poll or quiz.
  • If you see an anonymous icon for a question, know your answer will not be tied to your identity, but the fact that you submit an answer may still count for participation points.
  • Re-join the session if you accidentally close or get bumped out of iClicker during a lecture (e.g., you lose your Internet connection).
  • You can review iClicker questions outside of class to help you study, since every question asked in class is recorded as part of the course. Check out the “Class History” tab in the web interface and read about all the iClicker features that can help you study.

Where can I get more support with iClicker Cloud?

Technical support

If you have trouble with iClicker:

Reach out to your instructors or teaching assistants with any questions during lectures, as they may be able to provide real-time assistance in helping you resolve issues.

For support with online learning:

Learn more

  • For more how-to instructions, explore iClicker’s help documentation for students. Or use the term “iClicker Reef” to search the web for more on iClicker Cloud for students.
  • Letting someone else use your iClicker Cloud account counts as cheating. So make sure your iClicker work honestly reflects your learning and not anyone else’s—it really is in everyone’s best interest!

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