Microsoft Teams Student Guide

Microsoft Teams logo
Microsoft Teams is an all-in-one collaboration tool, where you can meet and collaborate with fellow UBC faculty, staff and students through web-conferencing and group chat. The tool also enables file-sharing and real-time document collaboration using Microsoft Office applications like Word, PowerPoint, and Excel.
Access Immediate You can access Microsoft Teams from your computer as soon as you set up a UBC Microsoft account and install the Microsoft Teams application.
Bandwidth Partial High demand on internet connections.
Privacy Yes Verified by UBC’s Privacy Impact Assessment process.

What will I use it for?

You can use Microsoft Teams for different kinds of collaborative interactions:

  • Chat with other students, instructors, and teaching assistants
  • Collaborate in real time on documents
  • Share information and files
  • Attend lectures, office hours, and meetings through web-conferencing

This tool guide was last reviewed in March 2024.

What do I need to use Microsoft Teams?

The Microsoft Teams application

Although Microsoft Teams has a web interface for some features, you may find it more convenient to install and use the Microsoft Teams application on your computer or mobile device.


A UBC Microsoft account

To access Microsoft Teams and other Microsoft products at UBC, you will need a UBC Microsoft account. To get a UBC Microsoft account, you have to be a registered, active UBC student and follow the opt-in process as outlined in the accordion bar below.


Audio/visual equipment

If you plan on using the web-conferencing features in Microsoft Teams, you will need a webcam and/or a microphone. We recommend using either an external microphone or headphones with a microphone attached, to ensure good audio quality.

Tips

  • Use the latest version of iOS and Android, if you are using a mobile device. These versions will ensure the best experience with Microsoft Teams.
  • Avoid using Safari, if you are using a web browser to access Microsoft Teams. Microsoft Teams does not support using Safari, but supports using other browsers such as Chrome, Firefox, and Microsoft Edge.

How do I use Microsoft Teams?

You will first need to make sure you have set up your UBC Microsoft account. There are multiple ways to interact with Microsoft Teams, but you may find it more convenient to install the application, which will provide one central place to access and use all of the features.

Click any accordion bar below to find instructions and tips for using Microsoft Teams.

Expand All

Set up a UBC Microsoft account

To set up a UBC Microsoft account, you need to be a registered, active UBC student and create a UBC email address that uses your UBC CWL (Campus-Wide Login), if you have not already created one. This email—which will look like CWL@student.ubc.ca, (where "CWL" is replaced with your UBC CWL username)—will serve as the email attached to your UBC Microsoft account. Once you have activated the email, you do not need to follow this process again.

  1. To create a new UBC email address, log in to the UBC CWL myAccount page with your UBC CWL.
    • If you have privacy concerns about sharing your CWL username as part of an email address, you may anonymize it. To do so, click Rename CWL in the sidebar navigation and follow the steps displayed on that page.
  2. Once you are ready, click Activate Student Email in the sidebar navigation.
  3. After reading the "Terms of Service", click Accept.
  4. It may take up to 48 hours before your email becomes active. Once your email is active, you can access Microsoft Teams (as well as Microsoft OneDrive) with this new email address and your UBC CWL password.

Install the Microsoft Teams application

  1. To download the desktop application, go to the Microsoft Teams download page and click Download app for desktop. Then click Download the new Teams app and select which version you would like to download.
    • We recommend selecting Download for Windows (64-bit).
  2. Open the Microsoft Teams installer that downloads and follow the steps to install the application.

  1. To download the desktop application, go to the Microsoft Teams download page, scroll down to the "Download Microsoft Teams for Mac" section, and click Download new Teams.
  2. Open the Microsoft Teams installer that downloads and follow the steps to install the application.

Tips

Sign in to Microsoft Teams

No matter how you access Microsoft Teams, you will sign in with the same UBC credentials.

  1. You can access Microsoft Teams from the Microsoft Teams web portal or through the Microsoft Teams desktop or mobile application. We recommend the latter.
  2. Enter your CWL@student.ubc.ca email (where "CWL" is replaced with your actual UBC CWL username) when prompted for your work, school, or Microsoft account.
  3. Enter your UBC CWL password.
    • You may need to read and accept the terms of use.

Tips

  • You can choose to stay signed in to reduce how often you need to sign in. If you are on a personal computer, this option can be good, but please opt out if you are using a public or shared computer in order to protect your privacy.

Join a team in Microsoft Teams

A team refers to a specific group of people (like a course or club) in Microsoft Teams who want to collaborate together exclusively. Each team gets access to a private space where members communicate and share content with one another.

Your team will primarily use channels for communicating. Channels are spaces for conversations focused on specific topics. You can have video/audio or chat discussions, share files, and more. Channels can be open to everyone (public) or only to invited individuals (private). You will be able to join and view channels once you join the team.

  1. Typically, the owner of a team (e.g., your course instructor) will share a code with you to join the team.
  2. Open the Microsoft Teams application and sign in, if you haven't already.
  3. Click Teams in the sidebar navigation.
  4. Click Join or create team and choose Join team.
  5. Enter the code that you received from the team owner in the box that says "Enter join code".
  6. Click Add team.
  7. This action will add the new team under the “Teams” section and give you access to collaborate and communicate in this space with others.
  8. To view all channels for a team and choose which channels appear in your sidebar navigation, click the more options icon (the 3 horizontal dots) next to the team name, and choose Manage team.
  9. Click the Channels tab to find all the active channels and check off the channels that you would like to see in your sidebar navigation.

Tips

  • If your instructor chooses to manually add students to a course team rather than sending a code, you will need to share your Microsoft account email address with the team owner(s), so that they can invite you. This email is the address you set up at CWL@student.ubc.ca, where "CWL" is replaced with your actual UBC CWL username.
  • If your instructor chooses to share a link to the team, you can join the team by pasting the link in your browser and following the instructions to request access. Your instructor will need to approve your request for you to begin collaborating in the team space.

Attend a Microsoft Teams meeting

Meetings in Microsoft Teams are how anyone can host presentations, office hours, meetings, and more. When someone within your team would like to meet with you, you will receive a meeting invite through the email that your UBC CWL is associated with. You should also be able to access all these meetings through your Microsoft Teams calendar, as detailed below.

  1. Open the Microsoft Teams application and sign in, if you haven't already.
  2. Click Calendar in the sidebar navigation.
  3. Click the meeting, and then click Join.
  4. Before joining, you will have the option to set your audio and video settings. When you are ready, click Join now.

Tips

  • To receive a meeting invite, you will need to share your Microsoft account email address with whomever is setting up the meeting. When this person schedules the meeting, you will be able to view the meeting in your calendar or access it through the email invite.
  • Some instructors may post meeting invites directly in Canvas. You can click the link in Canvas to join the Microsoft Teams meeting. If you are not sure how to join the meeting, you can reach out to your instructor or teaching assistant.

Schedule a meeting in Microsoft Teams

You can schedule meetings of your own in Microsoft Teams, which can be useful for collaborating on group projects or assignments.

  1. Open the Microsoft Teams application and sign in, if you haven't already.
  2. Click Calendar in the sidebar navigation.
  3. Click + New meeting at the top.
  4. Fill in the meeting information, including the title, attendees, date and time, recurrence, or any other applicable fields.
    • To invite people, you can search for them by name or by email. Alternatively, if you are part of a team (e.g., a course or club) you can invite an entire channel, which will allow anyone who is part of the channel to access your meeting.
  5. Click Save to schedule your meeting and send your meeting invite.

Tips

  • Note that the meetings in Microsoft Teams do not have a time limit. This flexibility allows you to schedule a longer meeting than you can with a free Zoom account, which will limit you to 40 minutes.

Chat in Microsoft Teams

You can chat privately with individuals or groups of people. Chat is best used for casual conversation. It is not meant for exchanging confidential or sensitive information. Chat messages exchanged in the "Chats" area of Microsoft Teams are deleted after 90 days, as part of the UBC Records Management Office retention schedule.

  1. Open the Microsoft Teams application and sign in, if you haven't already.
  2. Click Chat in the sidebar navigation.
  3. At the top of the application, click the new chat icon that is to the bottom left of the search bar. Enter a name, email, or group name in the “To” section to invite others to the chat.
    • Alternatively, if you have used chats before, click Recent to view your past conversations with people and select the conversation to continue.
  4. Enter your message in the message bar and use any of the additional options for chatting there:
    • Format: Use the additional features of the rich text editor.
    • Set delivery options: Change the status of a message to important or urgent.
    • Attach files: Collaborate on documents together by sharing files.
    • Loop components: Collaborate on smaller elements like lists or tables by adding a component.
    • Emoji: Send emoticons.
    • Stickers: Send stickers.
    • Schedule a meeting: Schedule a meeting with chat participants.
  5. Click the send icon in the bottom right corner to send your message to chat participants.

Tips

  • The search bar at the top of the Microsoft Teams application can also be used to start and view chats, as well as find specific files. Begin a chat, bring up a chat history, or locate a file by typing the name of a person or file. You can also choose what chat history is available for any people added to an existing chat.
  • To reveal additional options to collaborate with others in a chat, you can click the "more options" icon (the 3 horizontal dots) in the upper right. Some of these additional options include launching audio, video, or screen-sharing.
  • Note that one-to-one and group chat messages will be deleted after 90 days, even if they have been bookmarked. To exchange information and files that you would like to collaborate on beyond 90 days, consider using a Microsoft Teams channel or sharing files on Microsoft OneDrive.

Upload files to Microsoft Teams

You can upload a file to a channel, and everyone with access to that channel will be able to view and download the file.

  1. Open the Microsoft Teams application and sign in, if you haven't already.
  2. Click Teams in the sidebar navigation, and select the team.
  3. Select the channel that you want to upload the file in, and click Files at the top.
  4. Click Upload and choose Files from the drop-down.
  5. Select a file to upload and click Open.

Tips

  • Microsoft Teams has an upload limit of 250 GB per file and 25 TB per team. For additional multimedia file storage and sharing, you can consider using Kaltura, the media platform that is built into Canvas. For more information, check out our Kaltura guide.
  • Files uploaded to a channel can be downloaded by any team members who have access to that channel. Please be aware that any downloadable files with course-sensitive material (like lecture videos) should be for course-related personal use only and should not be shared publicly.

Share files in Microsoft Teams

You can share files with other students in Microsoft Teams to collaborate in real time. Shared files can be edited by multiple people at once, and each person can view the edits as they are made.

  1. Open the Microsoft Teams application and sign in, if you haven't already.
  2. Click either Chat (if you want to share files through a chat) or Teams (if you are part of a team and want to share files through a team channel) in the sidebar navigation.
  3. Select the chat or team channel that you would like to use. Under the message bar, click the paperclip icon to attach a file.
    • If you are sharing a file in a team channel, you will need to click Start a post to open the message bar.
  4. Select the location where the file is stored and choose the file to share.
  5. Write a message to go along with your file to help collaborators know what you're sharing.
  6. Click either the send icon or the Post button to share the file.
  7. Once the message has been sent, anyone who can see it (i.e., anyone with access to the chat or team channel) can open the file and start editing.

Request a team in Microsoft Teams

If you are part of a UBC student team or club, you can request a team space to help organize, communicate, and collaborate exclusively within your organization.

  1. Open the Microsoft Teams application and sign in, if you haven't already.
  2. Click Get Started in the sidebar navigation.
  3. Under "Quick Links", click Request a Team.
  4. Select Student Team Request Form.
  5. Complete the form and click Save to submit.
  6. Once submitted, your request will be reviewed within 24 hours. You will receive an email confirmation once it is approved. As an owner of a UBC team, you will be able to manage the team, including who is invited to the team and how the channels are set up.

Manage a team that you own in Microsoft Teams

If you are the owner of a UBC team in Microsoft Teams, you will have the ability to invite people to the team and create channels. Channels are places where team members can communicate with one another and share files.

  1. Open the Microsoft Teams application and sign in, if you haven't already.
  2. Click Teams in the sidebar navigation and choose the team that you would like to invite people to.
  3. Select the more options icon (the 3 horizontal dots) located next to the team name, and choose Manage team.
  4. Click the Settings tab, click Team code, and then click the Generate button to create a shareable code for your team (if one has not been generated already).
  5. Click Copy and share this code with your members or other invitees where only they can see it.
    • Note that anyone at UBC with this code can use it to join your team.
  1. Open the Microsoft Teams application and sign in, if you haven't already.
  2. Click Teams in the sidebar navigation and choose the team that you would like to create a new channel for.
  3. Select the more options icon (the 3 horizontal dots) located next to the team name, and choose Add channel.
  4. Give the channel a clear name and description. Try to make it easy for others to understand what this channel should be used to communicate about.
  5. Choose a privacy setting:
    • Standard: Accessible to everyone on the team
    • Shared: Accessible to specific people that you select from both inside and outside the team.
    • Private: Accessible only to specific people that you select from inside the team
  6. Click Create.
  7. For shared and private channels, you will be prompted to add members to the channel. You can add them by searching for their names or email addresses in the search bar and clicking either Add or Share (whichever you see).

Tips

  • If you would like to personally invite members to your team, you can add them directly instead of using a join code. To add members, click "Teams" in the sidebar navigation, and choose the team that you would like to add members to. Select the "more options" icon (the 3 horizontal dots) located next to the team name and choose "Add member". Type in the names or emails of the people you would like to add, and click "Add".
  • Add channels for specific topics (e.g., events) to help organize your team's collaborations. Creating channels with specific purposes makes it easier for members to find information and engage.
  • The "General" channel is always included for non-specific discussions. This channel cannot be removed or renamed in any team.

Microsoft Teams FAQ

Find UBC-specific answers to frequently asked questions by clicking any accordion bar below.

Yes. Once you create a UBC Microsoft account, you are encouraged to use Microsoft Teams on your own to meet, chat, and collaborate.

You can also request to host or be invited to join a team on Microsoft Teams for a UBC student club, team, or other organization.

It depends on how you would like to use Microsoft Teams. To attend a Microsoft Teams meeting or live event, you can click the link to join as a guest, without needing an account. However, to chat, use the collaboration functions, or host your own meetings, you’ll need a UBC Microsoft account.

No. Microsoft Teams will not be replacing any current tools, such as Zoom. It is available as an additional collaboration tool. It gives you a single place for group or course work where you can meet, chat, and collaborate on documents in real time with your instructors and/or peers.

These three tools are tightly connected. Because of this connection, you may hear people use the terms interchangeably (e.g., "the file is on OneDrive/Teams/SharePoint") to refer to the same file. A short explanation of the connection is as follows:

  • SharePoint is the online storage system that Microsoft uses behind-the-scenes for the files that you share in Microsoft OneDrive and Microsoft Teams.
  • Microsoft OneDrive is one streamlined way of managing these online files, with a focus on giving you increased personal storage that by default no one else can access.
  • Microsoft Teams is another way of managing these online files, with a focus on collaborating with a team and storing files where by default everyone in the team can access them.

No, you can access Microsoft Teams from your browser by signing in at the Microsoft Teams web portal with your UBC Microsoft account. However, we recommend installing the desktop or mobile application to run it as an application.

Chat messages exchanged in the "Chats" area of Microsoft Teams are deleted after 90 days, as part of the UBC Records Management Office retention schedule.

A retention schedule ensures that records which are intended to be temporary are not stored indefinitely. By regularly removing records that do not need to be stored, UBC reduces the risk of data breaches and maximizes the digital storage space available.

To exchange information and files that are kept beyond 90 days, consider using a Microsoft Teams channel or sharing files on Microsoft OneDrive. Chats in a channel and files stored on OneDrive will not be deleted on a schedule.

Where can I get more support with Microsoft Teams?

Technical support

If you have trouble with Microsoft Teams:


Online learning support

Learn more

  • In the Microsoft Teams application, click “Get Started” in the navigation to learn more about Microsoft Teams at UBC.
  • You can also click “Help” in the application’s navigation to find learning topics and training options.

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