Microsoft OneDrive Guide

Microsoft OneDrive is a secure file-hosting service that allows you to store, share, and collaborate on files and folders from any connected devices. It offers 1TB of encrypted storage, keeps track of file versions, and allows you to access and edit files and folders offline.
Access Immediate You can access Microsoft OneDrive from your computer as soon as you install the Microsoft OneDrive application. You can also log in to the Microsoft web portal to access OneDrive files.
Cost Yes Free.
Bandwidth Partial High demand on internet connections.
Canvas Integration No None.
Privacy Yes Verified by UBC’s Privacy Impact Assessment process.
Similar UBC-Supported Tools N Microsoft OneDrive is the only centrally supported tool for storing and collaborating on files and folders.

What can I use it for?

You can use Microsoft OneDrive for secure file and folder storage and management:

  • Creating, editing, and accessing files and folders from any supported devices
  • Collaborating on files and folders in real time
  • Accessing files shared through Microsoft Teams

This tool guide was last reviewed in February 2025.

What do I need to use Microsoft OneDrive?

The Microsoft OneDrive application or a supported web browser

Although Microsoft OneDrive has a web portal, we recommend that you install the Microsoft OneDrive application on your computer and/or mobile device. The application will create a OneDrive folder on your device, where you can interact with your stored files and folders without having to log in on a web browser.

When using the web portal, Microsoft OneDrive is compatible with most web browsers, including the latest version of Chrome, Edge, FireFox, or Safari. For more information regarding compatible versions, please refer to the Microsoft OneDrive system requirements.

Linux users can only access Microsoft OneDrive through the web portal, as this operating system does not support the Microsoft OneDrive application.


A UBC Microsoft account

To access Microsoft OneDrive and other Microsoft products at UBC, you will first need a UBC Microsoft account, which you will access via a UBC email (specified below) and your UBC CWL (Campus-Wide Login) password:

Active UBC employees should be able to log in to Microsoft OneDrive using their Firstname.Lastname@ubc.ca email and UBC CWL password. If you have trouble logging in or your UBC email account does not end with “@ubc.ca” (such as a department email), please contact the UBC IT Service Centre Help Desk for assistance.

To get a UBC Microsoft account, you need to be a registered, active UBC student and have an activated UBC student email address. If you have not already, please follow UBC IT’s instructions to active your UBC student email—which will look like CWL@student.ubc.ca (where “CWL” is replaced with your UBC CWL username). This email will serve as the email attached to your UBC Microsoft account.

Tips

  • If you are a student and have privacy concerns about having your current UBC CWL username visible in the student email address, you may change your username first. To do so, sign in to the UBC CWL myAccount page, click “Rename CWL” in the navigation, and follow the steps to complete the request.

How do I use Microsoft OneDrive?

There are several ways to interact with Microsoft OneDrive. We recommend that you install the application for managing files and folders. Alternatively, you can log in to the web portal and manage files and folders there.

Click any accordion bar below for instructions and tips for using Microsoft OneDrive.

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Access Microsoft OneDrive

You do not have to install the application to use Microsoft OneDrive. However, you may find it more convenient than using the web portal, as you will be unable to edit files and folders when offline. All your Microsoft OneDrive files and folders will be synced across devices regardless of how you access them.

  1. On Windows 10 and 11, Microsoft OneDrive is already installed. For older versions of Windows, download the desktop application by going to the Microsoft OneDrive download page and clicking Download.
  2. Open the downloaded Microsoft OneDrive installer and follow the steps to install the application.
  3. Open the application. When prompted to sign in to your Microsoft OneDrive account:
    • For instructors and staff, enter your Firstname.Lastname@ubc.ca email and your UBC CWL password.
    • For students, enter your CWL@student.ubc.ca email (where "CWL" is replaced with your UBC CWL username) and UBC CWL password.
  4. When the setup is complete, you will see a new OneDrive folder in your File Explorer directory.
  1. If you are currently using the Microsoft OneDrive Mac App Store application, you must first uninstall it by moving the application into your trash.
  2. Download the desktop application by going to the Microsoft OneDrive download page and clicking Download.
  3. Open the downloaded Microsoft OneDrive installer and follow the steps to install the application.
  4. Open the application. When prompted to sign in to your Microsoft OneDrive account:
    • For instructors and staff, enter your Firstname.Lastname@ubc.ca email and your UBC CWL password.
    • For students, enter your CWL@student.ubc.ca email (where "CWL" is replaced with your UBC CWL username) and UBC CWL password.
  5. Follow the setup prompts leading to the new OneDrive folder in your directory.

  1. Go to the Microsoft web portal in your web browser.
  2. When prompted to sign in:
    • For instructors and staff, enter your Firstname.Lastname@ubc.ca email and your UBC CWL password.
    • For students, enter your CWL@student.ubc.ca email (where "CWL" is replaced with your UBC CWL username) and UBC CWL password.
  3. Click the dotted square in the upper left corner and select OneDrive from the list of apps. The interface where you can access and manage your files will open in a new window or tab.

Tips

  • You can download the Microsoft OneDrive mobile application to access, upload, and share your files and folders from your mobile device. It is available for download from the iOS App Store or Google Play Store.
  • If you are a student employed by UBC, you will have both a student and work account for Microsoft OneDrive. Your student account can be accessed with your student email (ending in "@student.ubc.ca") and is best for personal files and folders you will need after your employment ends. Your work account can be accessed with your work email (ending in "@ubc.ca") and is best for work-related files and folders that you will not need after your employment ends.

Add files and folders to Microsoft OneDrive

You can add, edit, and delete files and folders using both the web portal  and your device's OneDrive folder (if you installed the application to set this up). Microsoft OneDrive ensures that your files and folders remain accessible across all your devices. Any changes you make—whether editing, adding, or deleting—are automatically synced so you always have the latest version of each file or folder, no matter where you access Microsoft OneDrive (application or web portal).

Options for adding files and folders

  • If you installed the application, you can add files and folders to Microsoft OneDrive by dragging and dropping them into the OneDrive folder on your device.
  • You can save new files that you create using Microsoft desktop applications (e.g., Word, PowerPoint, OneNote) directly to Microsoft OneDrive. When saving, choose the "OneDrive – UBC" online destination.
  • If you are using the web portal, you can add files and folders to Microsoft OneDrive by clicking Add new in the sidebar navigation and either creating a new file or clicking Files upload or Folder upload to upload an existing file or folder.

Tips

  • With the application installed, you can make changes to any files in your OneDrive folder while you are offline. The updates will be synced automatically once you are online again. Green checkmark icons in your OneDrive folder indicate files that you can work with offline. Other Microsoft OneDrive status icons mean different things.
  • You can upload files of up to 250 GB at a time on both the web portal and desktop application. We recommend using the desktop application when uploading files larger than a few GB.

Share files and folders on Microsoft OneDrive

When using Microsoft OneDrive, you can share files and folders with other people and collaborate in one spot without having to exchange multiple versions of the same document. You can also manually merge changes from different contributors. The changes that you and your collaborators make will save in real time.

By default, files and folders that you store on Microsoft OneDrive are accessible only by you unless you share them. You can see which people a file is shared with and modify the share settings at any time.

  1. Launch the share settings for a file or folder:
    • If you installed the application, right-click the file or folder you would like to share in your OneDrive folder. Then:
      • For Windows, select OneDrive and click Share.
      • For Mac, choose Share from under "Quick Actions" (the share option that has the OneDrive icon next to it).
    • Alternatively, after logging in to the web portal, hover over an individual file or folder and click the share arrow icon.
  2. Once you have launched the share settings, you can set who can see, review, edit, and download the file. To find people at UBC, use their first name, last name, or email address.
  3. Select the matching name or email in the drop-down list of contacts that appears. (Selecting a match from the drop-down list is necessary to prevent errors when you send the invitation.)
  4. Click Send for the specified people to receive an invitation through their UBC email.

Tips

  • Files placed in shared folders will automatically be shared with the people who can access the folder. Using shared folders is convenient if you have multiple documents to share with the same group.
  • You can also share files with groups of people in Microsoft Teams. To share files in Microsoft Teams, upload files to the team’s channel.

Access files shared with you in Microsoft OneDrive

You will receive an email notification from Microsoft OneDrive or from the person sharing with you when a new file is available.

  1. Click either the name of the file or Open in the email.
  2. The file will open in a new tab in your browser. If prompted, log in with the email that the file was shared with:
    • For instructors and staff, log in to Microsoft OneDrive with your Firstname.Lastname@ubc.ca email and your UBC CWL password.
    • For students, log in with your CWL@student.ubc.ca email (where "CWL" is replaced with your UBC CWL username) and UBC CWL password.

Tips

  • In the Microsoft OneDrive web portal, you can access the files that have been shared with you by clicking "Shared" in the sidebar navigation. Once you are viewing shared files, you can filter your viewing by file type or your collaborator's name.
  • If you are unable to access a file shared with you, try accessing the file in your browser's incognito or private mode. If you are still having trouble accessing the file, you can contact support.

Collaborate with others in Microsoft OneDrive

If you are working with others, you can use Microsoft OneDrive to track your collaboration in several ways.

  • If someone is working on a document at the same time as you, you will be able to see them as an icon at the top of the document. Click their profile icon to see options for jumping to where they are working in the document or opening their contact information.
  • Each shared file has a version history. This history tracks changes and saves different versions over time. You can see who made which edits, browse previous versions, and restore or save older versions.
    • To view the version history of any document when in the web portal, click File in the top menu in the document and select Version History.
    • To view the version history of any document when in the application on Windows, right-click the file name in your OneDrive folder, hover over OneDrive and select Version History.
    • To view the version history of any document when in the application on Mac, right-click the file name in your OneDrive folder and select Version History.

Tips

  • In the Microsoft OneDrive web portal, you can see a timeline of recent comments and replies on any file. When in the file, click "Catch up" (found in the top right corner). This action will open a panel with a chronological history of comments and replies.

Microsoft OneDrive FAQ

Find UBC-specific answers to frequently asked questions by clicking any accordion bar below.

Yes. Microsoft OneDrive meets UBC policy and BC requirements for security. All data in Microsoft OneDrive is encrypted, stored securely, and hosted in Canada.

These three tools are tightly connected. Because of this connection, you may hear people use the terms interchangeably (e.g., "the file is on OneDrive/Teams/SharePoint") to refer to the same file. A short explanation of the connection is as follows:

  • SharePoint is the online storage system that Microsoft uses behind-the-scenes for the files that you share in Microsoft OneDrive and Microsoft Teams.
  • Microsoft OneDrive is one streamlined way of managing these online files, with a focus on giving you increased personal storage that—by default—no one else can access.
  • Microsoft Teams is another way of managing these online files, with a focus on collaborating with a team and storing files where—by default—everyone in the team can access them.

Yes. Microsoft Teams is a collaboration tool that can work in coordination with Microsoft OneDrive, but you can use the tools independent of each other.

No. You can also access Microsoft OneDrive from your browser by signing in to the Microsoft web portal and selecting OneDrive. However, you may find it more convenient to use the application than the web portal, which will regularly require you to log in.

If you install the Microsoft OneDrive application, you will see a new OneDrive folder on your device for managing your files and folders. You can also use the web portal in coordination with the application, as they are synced.

Your Microsoft OneDrive password is the same as your UBC CWL password. If you have forgotten your UBC CWL password, it can be reset on the UBC CWL myAccount page. Scroll to the bottom of the page, select Forgot CWL Password, and follow the steps to complete the request.

Deleted files and folders can be recovered within 90 days of deletion. In the Microsoft OneDrive web portal, select Recycle bin from the sidebar navigation. Click the deleted file or folder and select Restore from the top menu.

Where can I get more support with Microsoft OneDrive?

Instructor support

If you are an instructor and have trouble with Microsoft OneDrive:

If you are an instructor and are looking for pedagogical support:


Student support

If you are a student and have trouble with Microsoft OneDrive:

If you are a student and are looking for online learning support:

Learn more


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