iClicker Cloud Instructor Guide

Install iClicker Cloud and create an account

1. Go to the iClicker Cloud download page and click either Windows or Mac to download the application.
2. Follow the prompts to install the application.
3. Open iClicker Cloud, ignore the prompt to sign in, and click Create Account.
4. Type "University of British Columbia" as your primary institution and choose University of British Columbia from the drop-down.
5. Enter the rest of your information.
   • Note that to have iClicker Cloud and Canvas work together, your email needs to match the default email for your Canvas account.
   • You can skip the "Instructor Remote ID" field, as UBC no longer supports physical iClicker remotes.
6. Once you are ready, agree to the Privacy Policy / Terms of Use and use of personal information, then click Create Account.
7. You now have an account and are ready to create a course.

Create a course in iClicker Cloud

Courses in iClicker Cloud are used only for collecting student responses to polls and quizzes and tracking attendance. This interface is not where you will create questions; you can create questions using an applicatin of your choice.

If you teach multiple sections, you can create a separate iClicker Cloud course for each section or use one iClicker course for all sections. If you choose the former, refer to the instructions for setting up a multi-section Canvas course on iClicker. Your approach should ideally match how the course sections are set up in Canvas.

1. Open the iClicker Cloud application and sign in, if you haven't already.
   • If you do not have the application or an account, follow the instructions to install iClicker Cloud and create an account first.
2. Click + New Course.
3. Select the course type:
   • Click Full Course if you would like access to all iClicker activities. There is no extra cost for your students when choosing this option, as UBC's license covers their use of the tool.
   • Click Attendance Only if you will use iClicker only to track attendance.
4. Your institution will be filled in based on what you entered when you created your account. Please ensure this field still says "University of British Columbia".
5. Enter the rest of the information for your course.
6. Click Create. Your new course will appear in your list of courses.

Sync an iClicker Cloud course with a Canvas course

Syncing between your iClicker Cloud course and Canvas course means linking the courses together so grades can be sent from iClicker Cloud to Canvas. You will need to repeat this syncing process each time you would like to connect an iClicker Cloud course to a Canvas course.

1. Log in to the iClicker Cloud instructor web interface and click your course name.
2. Click Settings in the sidebar navigation.
3. Click the Integrations tab, click Connect to Canvas, and then click Go to Canvas.
   • If prompted, log in to Canvas with your UBC CWL (Campus-Wide Login).
4. iClicker will request authorization. Click Authorize for iClicker to have access to your account.
5. You will be brought back to the iClicker Cloud web interface, where you will see a list of the Canvas courses that you teach. Select the course you would like to link and click Next.
6. Select the section(s) you wish to add to your class and click Connect.
   • If you have multiple sections to set up that should all point to one Canvas course, follow the instructions for setting up a multi-section Canvas course on iClicker.
7. Click Sync Roster Now to complete the integration.
8. If your students already have their Canvas account linked to their iClicker account, they will be enrolled automatically in this iClicker Cloud course. A popup confirmation will appear detailing information about who has and has not been successfully added. Click Close to complete the course sync.
   • A student whose enrollment is pending can mean one of two things: the student either has not added their UBC student number to their iClicker account or has added the same student number to multiple iClicker accounts. If you see a pending status, tell the students to check how they have set up their accounts.
9. You will return to the "Integrations" tab. Under "Grade Sync Settings," confirm your selection for the following:
   • Decide if you would like to send iClicker grades to Canvas as a combined activity score (i.e., a single Canvas Gradebook column for all activities) or as individual activity scores (i.e., Canvas Gradebook columns for each individual activity).
   • Decide if students with no iClicker responses should receive a zero or an empty grade in the Canvas Gradebook.
10. Click Save.
11. If you need to run the course sync again (e.g., after any students have updated their iClicker accounts with their UBC student number, after the add/drop deadline), you can do so:
    • Log in to the iClicker Cloud instructor web interface and click your course name.
    • Click People in the sidebar navigation.
    • Click Sync Roster.

Prepare to use iClicker Cloud in a class session

Design questions for your class session

Well-designed questions are key to using iClicker Cloud successfully in a course. Whether your objective is to collect student feedback or to quiz students about terminology or concepts, your questions should be unambiguous and serve a clear purpose related to the course. Well-designed questions will feel like an intrinsic part of the class session—enriching the learning experience for students—rather than feel like a point of distraction.

You can use iClicker Cloud questions to facilitate simple and complex learning goals, such applying concepts in different contexts. Try not to make your questions too easy, so that students can learn more from them and have realistic expectations for future assessments. If you need inspiration for your questions, you can refer to the textbook for your course, browse through repositories online, or take note of questions that students frequently ask.

In using iClicker Cloud, consider also the frequency, timing, and follow-up for your questions. The frequency of questions ideally matches their complexity (i.e., higher frequency for lower complexity and vice versa). The timing should allow for students to respond and to deal with any potential technical issues that might lengthen their response time. Consider including a follow-up discussion after each question to increase student learning.

Create a way to display your questions on screen

iClicker Cloud lets you to display the questions on your screen during a class session in whatever format you like. Many instructors use slides to display the questions. However, iClicker Cloud does not require using any particular application to display questions—students just need a way to see what question to respond to.

Questions need to be displayed for both polls and quizzes. When you start a poll, iClicker Cloud will also automatically take a snapshot of what you display on your screen. It will then send this image to students to view when they respond—unless you choose to hide images of iClicker Cloud questions—and store this image for reference when you and your students review the question results. The feature is not available for quizzes.

Plan your workflow for iClicker Cloud

Using iClicker Cloud during a class session will require opening these applications:

• The application for displaying your questions (e.g., PowerPoint)
• The iClicker Cloud application to collect student responses
• If you are using iClicker Cloud in an online class session, you will also need a web-conferencing application to run your lecture (e.g., Zoom).

It is best to open the first two applications on a single monitor. If the lecture is online, you may find it helpful to use a second monitor to display your web-conferencing application, so you can see participants or monitor the chat.

When the question(s) are displayed to your students, you will use the floating iClicker Cloud toolbar to manually start and stop collecting student responses for each poll (i.e., single question) or quiz (i.e., collection of multiple-choice questions) that you share.

Decide if/when to share correct responses in iClicker Cloud

A "graded" question in iClicker Cloud is one that has a correct response or set of correct responses. If you would like to grade questions, you can do so during a class session by using the iClicker Cloud toolbar to designate the correct response(s) for each question. After students respond to a question, click "Results" and then choose / type the correct response(s). Alternatively, you can set correct responses after a class session.

The benefit of grading during the class session is that students can receive immediate feedback on whether they responded correctly (for polls but not for quizzes, as quiz feedback is only available once the class session ends). The benefit of grading after a class session is that you can focus on discussing the correct response with your students while the class is live and avoid including this step as part of your live workflow.

Even if you do not manually grade your questions using correct responses, iClicker Cloud will still attach a participation point to each question by default. You can adjust the default iClicker Cloud scoring in the course settings.

Test your workflow before class

You can test your iClicker Cloud workflow outside of a class session. Testing your workflow can help you familiarize yourself with both the instructor and student experience and practice switching between applications. The process may sound intimidating initially, but it should become smoother with practice. You can also book a consultation with UBC IT Audio/Visual Helpdesk for assistance with testing your classroom-based workflow.

Use iClicker Cloud during a class session

To use any of the iClicker Cloud live activities (polling, quizzing, attendance), you will first need to start your iClicker Cloud class session.

1. Ensure you have followed the steps above to create an iClicker Cloud course and prepare for your class session.
2. Open the iClicker Cloud application and sign in, if you haven't already.
3. Hover over the course name and click Start Class, ideally a few minutes before the class session begins. When you start the class, students will be able to join the class session (although it may take a few minutes), and you will see a moveable floating toolbar appear on your screen.
4. Use the floating toolbar to launch the live activities:
   • Poll - Once you are displaying a single question for students to answer, click Poll in the toolbar. Select the question type and click the play icon. If prompted, select the window you would like to display in iClicker Cloud and click Select. When you are ready to end the poll, click the stop icon.
   • Quiz - Once you are displaying a set of multiple-choice questions for students to answer, click Quiz in the toolbar. Set the number of questions you are asking and the points each question is worth, then click Start Quiz. When you are ready to end the quiz, click the stop icon, then click End Quiz.
   • Roster - At any time, click Roster in the toolbar to see an attendance summary of who has joined the iClicker Cloud class session, as well as any students who are absent.
   • Groups - Divide the class into groups so members work together to build consensus in answering questions. To use this feature, you will need to create groups before the class session. To start group response collection, click Groups in the toolbar, click Ready to poll, and then click the play icon. When you are ready to end collecting responses, click the stop icon.
5. Navigate back from any poll, quiz, or roster activity by clicking the back arrow icon on the left side of the toolbar.
6. End the class session by clicking End in the toolbar. Then click End Class.
   • Due to issues with privacy compliance, the "Exit Class with Exit Poll" response feature—which allows gathering post-class feedback—is not currently available at UBC. If you select this option when you end your class, nothing will happen.

Grade questions and view results from an iClicker Cloud class session

A "graded" question in iClicker Cloud is one that has a correct response or correct set of responses. You can either grade questions (i.e., set the correct responses) during the class session or follow the steps below to grade questions and view the results after a class session.

1. After your class session ends, log in to the iClicker Cloud instructor web interface and click your course name. You will see a history of activities you have run in the course.
2. Select the activity you wish to grade or view.
3. Follow the instructions based on which type of activity you ran:
   • Grade questions and view results for polls
   • Grade questions and view results for quizzes
4. If you have made changes to grades, you will need to follow the steps in the next accordion section to send those grades to Canvas.

Send iClicker Cloud grades to your Canvas course

If you are syncing your iClicker Cloud course with a Canvas course, you will need to manually send iClicker Cloud grades to Canvas, either after each class session or all together at the end of the term.

1. Log in to the iClicker Cloud instructor web interface and click your course name.
2. If you haven't already, set how you would like to send iClicker Cloud grades to the Canvas Gradebook.
   • Click Settings in the sidebar navigation.
   • Click the Integrations tab and review the "Grade Sync Settings":
     • Decide if you would like to send iClicker grades to Canvas as a combined activity score (i.e., a single Canvas Gradebook column for all activities) or as individual activity scores (i.e., Canvas Gradebook columns for each individual activity).
     • Decide if students with no iClicker responses should receive a zero or an empty grade in the Canvas Gradebook.
   • Click Save.
3. Click Gradebook in the sidebar navigation.
4. Click Sync Grades.
   • You will only see this sync option if you have linked your iClicker Cloud course with your Canvas course. Follow the instructions for syncing iClicker Cloud with Canvas, if you have not already.
5. Select the activities you would like to send to Canvas, then click Sync. The synchronization may take a few minutes. Once completed, the grades will immediately be visible to you and your students in Canvas.
6. If you adjust any grades for any activities in iClicker Cloud, you will need to repeat these steps to send your changes to the Canvas Gradebook.

Merge data from multiple iClicker Cloud accounts for a student

Sometimes students end up with multiple iClicker Cloud accounts and sync more than one account with your Canvas course. If this situation occurs, you will need to move grades and attendance records from the student’s duplicate account to their main account.

1. Log in to the iClicker Cloud instructor web interface and click your course name.
2. Click People in the sidebar navigation.
3. Find the multiple accounts for the student. The student’s name will generally appear similar or identical for both. You can ask the student to change the iClicker account name to clearly designate the duplicate account.
4. First, merge any polling and quizzing grades for the student:
   • Click Gradebook in the sidebar navigation.
   • If you are not sure which account is the main account, check if there is a green dot in the "Grade Sync" column for any of the student's accounts. This dot indicates that the account is synced with the Canvas course. If the student has one account synced, it is usually easiest to merge points into that account. If the student does not have any accounts synced, please contact us for assistance.
   • Once you have verified which accounts you will be transferring points to and from, click the Details tab.
   • Within a class activity column, click a cell that has points in the account you would like to remove. Copy the student's breakdown of points somewhere so you can reference them later.
   • Find the account you are transferring points to, and select the cell for the corresponding activity. Type in the number of points the student had earned for the activity while using the duplicate account.
   • Click Save.
   • Repeat the steps above for as many polls and quizzes as necessary to transfer points from the duplicate account to the main account.
5. Once you have adjusted all the points, you will need to send the new grades to the Canvas Gradebook. To do so, click Sync Grades above the gradebook table.
6. Next, merge attendance data for the student:
   • Click Attendance in the sidebar navigation.
   • Copy any attendance data from the account you would like to remove, so you can reference it later.
   • Find the account you are transferring attendance data to, click the cell corresponding to the attendance data you would like to change, and select the correct attendance status.
   • Click Save.
   • Repeat the steps above for as many class sessions as necessary to transfer attendance data from the duplicate account to the main account.
7. Now that the grades and attendance have been moved, remove the duplicate account from the course:
   • Click People in the sidebar navigation.
   • Select the checkbox beside the account you would like to remove, then click Remove.