Improvement to how iClicker Cloud works with Canvas coming for July 2023

Improvement to how iClicker Cloud works with Canvas coming for July 2023

April 21, 2023 at 11:15 am

iClicker Cloud is an online student response system that allows you to pose questions during a class session that students answer using their computer or mobile device. On Wednesday, June 28, 2023, the LT Hub will improve how iClicker Cloud and Canvas work together by switching to a new integration.

Once you enable the new “Roster & Grade Sync” integration in an iClicker Cloud course, it will automatically add students enrolled in your Canvas course to your iClicker Cloud course. With this automation, you will no longer need students to manually join each iClicker Cloud course. Students will instead be ready to participate in iClicker-based course activities immediately after they log in to iClicker Cloud.

What do I need to know?

  • You will not need to do anything to prepare. The switch should happen seamlessly, and the improvement will be in effect from July onward for each new iClicker Cloud course that you connect with Canvas.
  • If you set up iClicker Cloud with Canvas ahead of time for courses happening in July, you will want to ensure that they are switched to the new integration after June 28. Ensuring the switch involves changing the integration manually in the course settings on instructor.iclicker.com:

    1. After June 28, log in to the iClicker Cloud instructor web interface at instructor.iclicker.com and click your course name.
    2. Click Settings in the sidebar navigation.
    3. Click the Integrations tab, move the Grade Sync Integration toggle to "Off", and click Save.
    4. Click Settings again in the sidebar navigation, and go back to the Integrations tab. Click the Connect to Canvas button that now appears.
    5. Canvas may ask you to authorize iClicker to access your account. Click Authorize.
    6. Select the course and click Next.
    7. If needed, select the section(s) and click Next.
    8. Click Sync Roster Now, then click Close once the sync is complete.
    9. Click Save at the top right of the page, and you will be set up to use the new integration.

  • After the switch, you will no longer see an “iClicker Sync” item added to the Course Navigation in Canvas. To connect iClicker Cloud courses with Canvas, you will use the web interface at instructor.iclicker.com.
  • The new integration supports the same options for sharing grades. You can send iClicker Cloud grades for each student to the Canvas Gradebook either
    • as one aggregate iClicker Cloud score column (combining scores from all iClicker Cloud sessions) or
    • as multiple iClicker Cloud score columns (showing one score for each session).

Our iClicker Cloud instructor guide and iClicker Cloud student guide will both be updated with steps reflecting the new integration, once we switch. If you have other questions about the switch or about iClicker Cloud, feel free to contact us at the LT Hub.

Posted in iClicker Cloud News

UBC not enabling Turnitin’s AI-detection feature

April 4, 2023 at 12:15 pm

Turnitin is a plagiarism-prevention tool that helps check the originality of student writing. Today Turnitin is releasing a new AI-detection feature that attempts to check for text generated by AI-writing tools, such as ChatGPT.

For a number of reasons, UBC has decided not to enable the new feature in Turnitin at this time.

Why is UBC not enabling Turnitin’s AI-detection feature?

The LT Hub Leadership group—with the support of the Provosts at UBC Vancouver and UBC Okanagan—has made the decision based on several important factors.

  • UBC has not been able to review and validate the feature: Because of the speed of its release, we have not been able to go through our normal process of vetting a new feature. As such, we do not know much about this feature’s functional limitations, drawbacks, and risks of use. That lack of vetting is acutely felt in this case, since many generative AI-writing tools such as ChatGPT are relatively new, and AI-detection tools even more so.
  • Timing of the feature’s release is not ideal: Turnitin’s plan to release today came with little advance notice. We did not have a chance to prepare the UBC community, nor did we have time to prepare guidelines and support resources. Having significantly new functionality appear in a tool at the end of an academic term—and when people are not expecting it and have not prepared themselves or their students—creates extra challenges at an already stressful time.
  • Testing for accuracy in the feature is in early stages: Turnitin claims that the feature is highly reliable, with few false hits and few misses. But this claim has not been independently evaluated. Additionally, Turnitin’s claim of accuracy that the feature can “detect the presence of AI writing with 98% confidence” was arrived at by checking their own training set of AI-written text against human-written text, and they have provided few details about that training set. So far as we can tell, they have only tested in a lab setting; they have not done testing on a large set of real-world text yet.
  • Instructors cannot double-check the feature results: Most plagiarism-prevention tools give instructors both the flagged passages of the student submission and the matching source material(s), to help determine whether plagiarism occurred. However, in the case of AI-detection, the source material simply does not exist. Instructors are instead shown passages that are suspected of being AI-written, with nothing to check against. This limitation means over-reliance on such tools for academic integrity can be problematic.
  • Testing for potential bias in the feature is also in early stages: Turnitin has stated that they have worked to address the concern of bias by including works in their training set by “statistically under-represented groups like second-language learners, English users from non-majority-English countries, students at historically black colleges and universities, and less common subject areas such as anthropology, geology, sociology, and others.” But without further information about Turnitin’s training set, process, or whether there has been any testing for bias, we cannot know the degree to which the feature may flag certain kinds of writing as AI-written more often than others.
  • Results from the feature are not available to students: The report provided by the AI-detection feature in Turnitin will only be accessible to instructors; students will not be able view the results. For other existing functionality in Turnitin, students may be able to see the outcomes, unless their instructor disables it. But with this new feature, there is no way for instructors to enable students to access results.
  • Ability of the feature to keep up with rapidly evolving AI is unknown: Turnitin’s feature has been trained to detect AI-written work from the GPT-3 and -3.5 language models. But GPT-4 has already been released. Like the race between anti-virus companies and hackers, there will be a race between AI writers and detectors. It is not yet clear the degree to which AI-detection tools such as Turnitin’s will be able to keep up.

What will happen next?

UBC is taking a pause to review this new AI-detection feature from Turnitin. This pause also provides a chance for broader discussions at the institution around the capabilities, limits, and risks of AI-detection tools (this one and others), as well as their value to academic integrity. We aim to revisit our decision to enable the feature during the summer, in time for the start of fall term.

In the meantime, you can contact us at the LT Hub if you have questions.

Posted in Turnitin News

Migration of videos to the Kaltura cloud is underway

April 3, 2023 at 9:45 am

This post was updated in late April 2023 and mid-September 2023.

UBC has begun moving Kaltura videos hosted at UBC into the Kaltura cloud, as part of Kaltura’s roadmap to improve the sustainability of the platform.

Because of the high volume of videos in Kaltura, this migration will happen gradually over the course of the month of April. Videos will be migrated chronologically, with older videos moving first and more recent videos moving later. All videos will finish migration by Monday, May 1, 2023.

What impact does this have on me?

The migration will have minimal impact on courses this term. Your students will not lose access to your Kaltura videos at any point. Students will be able to view, comment on, and take quizzes for your videos as they normally would.

However, you should be aware of these points:

  • We strongly recommend not changing your Kaltura videos or metadata during the month of April, to avoid losing work. Changes include any modifications to a video’s metadata, edits to the video, and updates to the video’s published/unpublished status. If you must change a Kaltura video before May, use the “Save a Copy” option in the Kaltura Editor to first make a copy.
  • If you want to save Kaltura video analytics or the previous answers that students gave to Kaltura video quizzes, download this data before April 30. This data will not be migrated with the videos. After April 30, you will need to contact us at the LT Hub for help with downloading this data. We will do our best to find what you need in our data backups.
  • Note down any places where you have shared Kaltura videos outside of Canvas. After the migration, the location of your videos will change to the Kaltura cloud. For Kaltura videos you share outside of Canvas, you will need to update their links after May 2023, so they are correctly linking to the video’s new location. Making a list of these places now will save you time in updating them later.
    • For Kaltura videos shared in Canvas courses, there is nothing you need to prepare. The LT Hub will run a script in May to automatically update Kaltura videos embedded normally in Canvas courses (e.g., videos displayed in a Canvas module or page), so they point to the right location.

Where can I get more support?

Contact us

We know that preparing for technology changes can be stressful. We are happy to answer questions and help guide you through the process.

Join a workshop

You can register for a Kaltura workshop, held at noon on variable dates each month. These one-hour introductory sessions will delve into the features available in the Kaltura cloud. You can also ask questions and get answers about the migration of your videos.

Learn more

You can also read about the Kaltura cloud migration and the broader Enterprise Video Platform project to learn more.

Posted in Kaltura News

Changes coming to Kaltura starting on April 1, 2023

March 3, 2023 at 12:00 pm

This post was updated in late April 2023 and mid-September 2023.

Kaltura is UBC’s primary platform for capturing, managing, and sharing academic videos. Starting on Saturday, April 1, 2023, UBC will begin moving Kaltura videos hosted at UBC into the Kaltura cloud, to create a better video experience for you and your students.

During the current academic term, the migration will only affect when you can change your Kaltura videos. But in May, it will also change where your Kaltura videos are linked from and it will reset some data tied to Kaltura videos, including analytics, comments, and previous answers that students gave to quizzes. Rest assured that grades pushed from a Kaltura video quiz to the Canvas Gradebook will be retained; you will not lose any grades in Canvas.

What will happen in April?

Because of the high volume of videos in Kaltura, this migration will happen gradually over the course of the full month. The LT Hub video team will begin moving videos on Saturday, April 1, 2023 and finish by Monday, May 1, 2023. Videos will be migrated chronologically, with older videos moving first and more recent videos moving later.

The migration will have minimal impact on courses this term. Your students will not lose access to your Kaltura videos at any point. Students will be able to view, comment on, and take quizzes for your videos as they normally would. The only impact on your courses this term is that we strongly recommend not changing your Kaltura videos or metadata during the month of April.

How can I prepare for the migration?

  • Plan any changes to Kaltura videos before or after the month of April. Videos that have started their migration will not properly save changes until after April 30. Changes include any modifications to a video’s metadata, edits to the video, and updates to the video’s published/unpublished status. If you must change a Kaltura video in April, use the “Save a Copy” option in the Kaltura Editor to first make a copy. Once you have saved your changes to the copied video, update the link or embed code for your video in the course, so it points correctly to this copied video.
  • If you want to save Kaltura video analytics or the previous answers that students gave to Kaltura video quizzes, download this data before April 30. This data will not be migrated with the videos. After April 30, you will need to contact us at the LT Hub for help with downloading this data. We will do our best to find what you need in our data backups.

    You can download this data using the Kaltura portal or using Canvas. The data will be the same either way.

    1. Log in to the Teaching & Learning Media Portal with your UBC CWL (Campus-Wide Login).
    2. Click your name in the upper right corner, and select My Media.
    3. Click the graph icon to the right of any video you wish to download data for.
    4. The first page that loads has the video analytics. Download this data, if you like:
      • Click Export, tick off the report checkboxes for what analytics data you want, and click Export Reports.
      • Click Okay. The report link(s) will be emailed to you for downloading.
    5. If the video has a quiz, you will see tabs at the top for the quiz data. Download this data, if you like:
      • Click the Quiz Questions tab (for exact student answers to the questions) or the Quiz Users tab (for overall attempts and scores by student).
      • Click Export to CSV to download the data from this tab.
    6. Repeat this process for other videos as desired.
    1. Log in to your Canvas course and click My Media in the Course Navigation.
    2. Click the graph icon to the right of any video you wish to download data for.
    3. The first page that loads has the video analytics. Download this data, if you like:
      • Click Export, tick off the report checkboxes for what analytics data you want, and click Export Reports.
      • Click Okay. The report link(s) will be emailed to you for downloading.
    4. If the video has a quiz, you will see tabs at the top for the quiz data. Download this data, if you like:
      • Click the Quiz Questions tab (for exact student answers to the questions) or the Quiz Users tab (for overall attempts and scores by student).
      • Click Export to CSV to download the data from this tab.
    5. Repeat this process for other videos as desired.
  • Note down any places where you have shared Kaltura videos outside of Canvas. After the migration, the location of your videos will change to the Kaltura cloud. For Kaltura videos you share outside of Canvas, you will need to update their links after May 2023, so they are correctly linking to the video’s new location. Making a list of these places now will save you time in updating them later.
    • For Kaltura videos shared in Canvas courses, there is nothing you need to prepare. The LT Hub will run a script in May to automatically update Kaltura videos embedded normally in Canvas courses (e.g., videos displayed in a Canvas module or page), so they point to the right location.

Where can I get more support?

Contact us

We know that preparing for technology changes can be stressful. We are happy to answer questions and help guide you through the process.

Join a workshop

You can register for a Kaltura workshop, held at noon on variable dates each month. These one-hour introductory sessions will delve into the features available in the Kaltura cloud. You can also ask questions and get answers about the migration of your videos.

Learn more

You can also read about the Kaltura cloud migration and the broader Enterprise Video Platform project that it is part of, to learn more.

Posted in Kaltura News

Zoom and Microsoft Teams video retention policy announced

October 28, 2022 at 10:15 am

As of March 28, 2024, the information in this post about the Zoom video retention policy no longer applies. The Zoom video retention policy at UBC has been postponed, and more details about its rollout will be shared as soon as they are available.

Starting in October 2023 and March 2024 respectively, UBC will begin removing video recordings from Microsoft Teams and Zoom automatically, one year after each video is recorded. This new video retention policy will affect all faculty, staff, and student employees who use UBC accounts to record with these tools.

Why videos will be removed

Zoom and Microsoft Teams are tools intended for real-time, synchronous activities, rather than long-term video storage. Using these tools for long-term video storage poses challenges for the university—adding operational inefficiencies, increasing storage costs, and complicating compliance with privacy requirements.

UBC supports other tools that are intended for long-term video storage. Storing videos on the media platform Kaltura or the file-hosting service Microsoft OneDrive ensures that these files can be kept for the long term in a sustainable way.

What you need to know to prepare

If you want to keep Zoom and Microsoft Teams video recordings for the long term, you will need to change how they are stored. Instructions are provided in the accordions below.

Please note that changes for existing Microsoft Teams videos must be completed before October 31, 2023 for

  • any Microsoft Teams videos that will be a year old at the time.

Changes for existing Zoom videos must be completed before March 31, 2024 for

  • any Zoom videos that will be a year or more old at the time.

Details for each tool

How Zoom videos will be affected

On March 31, 2024, Zoom videos that are a year or more old will automatically be moved to the Zoom trash.

After March 31, 2024, videos will be moved to the trash in Zoom one year after they are recorded. The owner of the video will have 30 days to restore the video from the trash. Restoring the video will allow you to move or update it; restoring is not intended as a long-term storage solution.

After the 30 days have passed, videos left in the trash will be permanently deleted.

How to move your Zoom videos

Move your Zoom videos to UBC’s media platform Kaltura, where you can continue to share them with others by sending a link to the video or by embedding the video directly in Canvas.

  1. Download your video from Zoom
  2. Add the downloaded video (.mp4 file) to Kaltura

How Microsoft Teams videos will be affected

On October 31, 2023, Microsoft Teams videos that are a year old will automatically be moved to the recycling bin. However, Microsoft Teams videos that are more than a year old (recorded before October 31, 2022) will not be removed or affected in any way.

After October 31, 2023, videos will be moved to the recycling bin in Microsoft Teams one year after they are recorded. The owner of the video will have 90 days to restore the video from the bin. Restoring the video will allow you to move or update it; restoring is not intended as a long-term storage solution.

After the 90 days have passed, videos left in the bin will be permanently deleted.

How to update your Microsoft Teams video settings

Microsoft Teams videos are stored in Microsoft OneDrive, so you will not need to move them anywhere to store them for the long term. However, after October 31, 2022, you will need to update the expiration date that Microsoft Teams will automatically add to new videos.

  1. Edit the expiration date of a video recorded in Microsoft Teams

Where to get additional support

Please contact the UBC IT Service Centre Help Desk for technical support, or email UBC Records Management with policy questions.

Posted in Microsoft Teams News, Zoom News

Support changes coming for edX Edge in 2023

October 13, 2022 at 4:00 pm

The LT Hub’s support for the learning platform edX Edge will change after April 2023. Starting in May, our support will be limited to the initial step of creating courses and providing packaged data on a best-effort basis. No additional support will be available, including contacting the vendor for technical help and mapping student identities for grading.

Why central support is changing

We have been reviewing the LT Hub’s supported services to ensure that we are supporting tools and initiatives that provide the greatest pedagogical value to UBC. As part of this review, we have identified edX Edge as a tool that requires a disproportionate level of effort to support.

Much has also changed since our initial agreement with edX in 2014—most notably UBC’s adoption of Canvas and the introduction of other new tools. We are confident that our current learning technology ecosystem offers robust alternative options to edX Edge.

Where to find support

To request a new course in edX Edge, please fill in our contact form.

For help transitioning course content out of edX Edge, please contact us. We will be happy to provide guidance on alternative options.

Posted in edX Edge News

Potential change to your name in Canvas and other services coming July 27

July 4, 2022 at 1:25 pm

We are simplifying and streamlining how learning technology systems at UBC determine what name to display for you. These changes will make it easier for you to ensure your name is displayed properly in systems like Canvas and Webwork and to make changes yourself if it’s not correct.

After the change on July 27, 2022, a small percentage of people’s names will be automatically updated. Here’s how you can check your preferred name ahead of time to make sure your name displays as you intend, or to adjust how your name is displayed:

Once you have made a change to one of the above systems, it may take a day for the name change to reach Canvas and other learning technology systems. If you have made a change and are not seeing it reflected by the next day—or if the name change is urgent—contact the LT Hub at LT.hub@ubc.ca. We know names are important and personal. If you have any questions or concerns, please feel free to reach out and we can assist you in displaying your name the way you want.

Posted in Canvas News, Other Tool News

New UBC-developed resource: Intro to online teaching

May 17, 2022 at 6:11 pm

The Centre for Teaching, Learning and Technology (CTLT) is releasing a self-paced course for instructors who are new to online teaching. The “Introduction to Teaching Online” resource walks participants through recommended, evidence-based practices to use when preparing for and teaching online. Videos, readings, activities, and just-in-time checklists help participants apply these practices to their specific contexts.

The course will take approximately 8-10 hours to complete. Additional support from a CTLT Educational Consultant is available to participants, for assistance with applying the pedagogical practices and incorporating the learning technology tools. As a new resource, the course itself is also open for feedback.

Ready to start your learning? Enroll in “Introduction to Teaching Online” on Canvas to begin.

Posted in Other Tool News

Funding changes for Crowdmark, Gradescope in 2022

November 19, 2021 at 10:30 am

This post was updated in January 2022 to reflect a change that extended funding until the end of 2021 Winter Term 2.

With the return to in-person teaching, the collaborative online grading tools Crowdmark and Gradescope will cease to be centrally funded after 2021 Winter Term 2. Instructors who want to use these tools can still receive central support, but will need to arrange for alternative funding first.

Why central funding is changing

Crowdmark and Gradescope were temporarily funded by UBC for all courses in response to the university going fully online in March 2020. With the return to in-person teaching, the need to support fully online grading has decreased and further funding will not be sought at this time.

Where to receive support

To determine your costs for funding, please reach out to us in the LT Hub. Based on your course(s) and preferred tool, we can provide you an estimated cost per term. You can use this estimate to request funding approval from your faculty or department.

For guidance with choosing between Crowdmark and Gradescope or using either tool, visit the UBC Crowdmark instructor guide or Gradescope instructor guide. The LT Hub will continue to provide technical and teaching support for both technologies.

Posted in Crowdmark News, Gradescope News

UBC renews plagiarism-prevention tool Turnitin

October 15, 2021 at 4:00 pm

UBC will continue to support Turnitin as its primary plagiarism-prevention tool, following the final recommendations of the Plagiarism Tools Working Group. The contract extends our license for at least a year until August 31, 2022, with the option to renew for another two years.

Why Turnitin was chosen

Over the summer, our working group of faculty, students, and staff evaluated the tools that can check written work for plagiarism. After several discussions and demos, the group unanimously agreed that Turnitin still offers the best tool in this space.

  • Turnitin has improved its privacy compliance to better abide by FIPPA and potentially support better integration with Canvas.
  • Compared to other similar tools, Turnitin has the most flexible configurations for assignments.
  • Turnitin’s features include the ability to score assignments directly in the application and re-use the written feedback for students.
  • Turnitin provides comprehensive options for instructor and teaching assistant settings as well as the strongest support for multilingual plagiarism-checking.
  • As a tool already in use at UBC, Turnitin offers a familiar interface for instructors and students.

Where to learn more about Turnitin

An updated UBC Turnitin instructor guide is now available. The guide walks through steps for setting up and using Turnitin, with tips and frequently asked questions that are specific to the UBC context.

You can also get familiar with Turnitin’s features or contact us at the LT Hub to get started with your own Turnitin account.

Posted in Turnitin News